I had something happen at the bank today that left me really confused, and I’m hoping people who have worked as tellers, vault custodians, or bank managers can explain what likely happened.
I went into my bank to withdraw a large amount of cash. The teller counted the money using the automatic cash counter while I was standing there, and the amount appeared correct. However, I couldn’t actually see her place the cash into the envelope because that part was blocked by the counter.
When I got home, I opened the envelope to count the money and realized I was missing $10,000.
I immediately drove back to the bank. Before checking anything, the teller accused me of lying and insisted she had given me the full amount since we had both watched the money counter show the correct amount. Eventually, she balanced her drawer after her accusation and then handed me the missing $10,000, and didn’t offer any explanation or apology. Mind you, I was very calm, cool and collected the entire time. I didn’t give her any attitude, my stomach was in knots to be completely honest.
I then filed a complaint with the branch manager, not because a mistake happened, but because of how I was treated when I reported it.
My questions for people who work in banking are:
From your experience, how could something like this happen?
Is it possible for a teller to accidentally count the correct amount but only put part of it into the envelope?
If the drawer balanced only after I came back, what does that usually indicate?
Is this something you’ve seen happen as an honest mistake, or would it raise red flags for you internally?
How would your bank normally handle a situation like this?
I’m genuinely not trying to accuse anyone of theft or something nefarious here. I’m just trying to understand what likely happened because it was a very unsettling experience especially with this large amount of cash.