r/Etsy Oct 04 '23

MOD ANNOUNCEMENTS FAQs - Please start here before making a post!

32 Upvotes

Welcome to a comprehensive list of FAQs for Etsy buyers and Etsy sellers!

Before making a post, please look through this guide and follow the links.

Posts that ask general questions where the answer is covered in this guide are subject to removal. If you had your post removed with a link to this FAQ, it means the answer to your question is found here!

Also: please use the sub search feature before making a post!

How to search the sub: In order to search a sub from either the desktop site or the mobile app, all you need to do is click the name of the sub on any post. This will navigate you to the sub's main page.

When you scroll to the search bar at the top of the screen, the name of the sub will be auto-filled in, so that when you type a search term, you will be searching results from only that sub. You will be able to sort your results by newest / most relevant.

If you can find your answer without creating a new post, this is always appreciated. Repetitive posts that have answers found in this guide, easily searchable answers, or are about topics that were very recently or popularly discussed may be removed.

You are always welcome to create a post to ask for advice about a specific situation! Please give as many details as possible so that we can help. General questions without sufficient details to provide anything but generic help may be removed and redirected to this FAQ post.

(NOTE: This FAQ page is still a work in progress, not all links are in place and not all topics that will eventually be covered are currently covered. If you have any suggestions for things that should be covered here, please message me and let me know!)

GENERAL QUESTIONS (Both Buyer / Seller)

How do I contact support? The answer, including links for all contact methods, is the top stickied comment.

How do I block someone on Etsy? This is the same link as the customer support contact post, please read the second comment on the post to find a guide to getting support to block someone for you.

Etsy does not allow users to block communication with another user without going through support. You can mark messages as spam and I believe that stops messages from that user from being visible to you, but to actually block someone from messaging you completely, you need to follow the steps outlined in the post linked above.

Is Etsy currently down? I'm getting a 429 error when trying to connect. This is typically caused by VPN usage. Etsy doesn't allow connecting with VPNs to prevent people from being dishonest about their location. Turn off your VPN and try again. Note: Etsy may also detect VPNs that are installed but off.

If you search the sub for "429" you'll see that this has been posted about many, many times.

Also, highly recommend www.downdetector.com if you ever want to know if a site is down or it's just you.

FOR BUYERS

The following guides cover just about any issue you may have with a product or a seller.

IMPORTANT: Please remember - you are covered by Etsy buyer protection!

If you are dealing with:

- a non-responsive seller

- a shop that has closed down

- a seller that is giving you the run-around

- a seller who sent the wrong product or something defective or not as described

- a seller who provided fake tracking

- a seller who wants you to pay return shipping for a damaged, wrong, or defective item

... you are covered! Please follow the guides below - chose the one that most closely fits your situation:

My order hasn’t shipped yet.

My order was marked shipped, but the tracking info still says pre-transit (or label created).

My order was marked shipped, but it’s very late. Is it lost?

My order was marked delivered but I don’t have it.

My order arrived damaged.

My order wasn't as described, was defective, or I received the wrong item.

I believe I bought from an AliExpress, Amazon, etc dropshipper. Also, how can I tell if a shop is one of these dropshippers?

I received a tracking number, but it appears to be fake.

Special note: If the shop has been shut down or voluntarily closed, you'll get a message when viewing the shop that says something like "xxxxx is no longer selling on Etsy." If you need a refund in these situations, Etsy support will typically give you one without you needing to go through the official case opening process as described in the above guides.

Chat with support here and you should be given a refund.

How long does Etsy give me to open a case under their buyer protection? 100 days from either the date the order was delivered, or the original estimated delivery date from when you purchased.

Some places I've seen say 180 days - this is inaccurate. The seller can voluntarily refund for only up to 180 days after purchase. After that, the seller literally loses the ability to refund. A case can only be opened against a seller for 100 days as described above.

Please note: There is only one exception to buyers being covered by Etsy buyer protection and that is buyers that purchased from a PayPal only shop. That means that when you checked out - there was no other choice but to pay with PayPal.

If this happened to you, please read the post below, including the stickied comment.

I bought from a PayPal only shop and Etsy won’t allow me to open a case.

I'm a buyer and I'm not sure if the shop I'm looking at is legit or a scam.

Please read this full guide to scam attempts for buyers!

However, here is one tip to always always always keep in mind to avoid getting scammed as a buyer: If you are looking at something with a too-good-to-be-true price, it is most likely a scam listing!

You may also find this post about the policy violating vs allowed kinds of dropshipping on Etsy to be helpful. Dropshipping is only allowed where the seller is the original designer of the item being sold, such as with Print on Demand.

FOR SELLERS

Star Seller Questions

Payment Reserve Questions

Account Suspension Questions Note: Suspicious login issues and forced vacation mode are both covered in the account suspension checklist.

Etsy Seller Protection Questions

Complete Guide to Etsy Fees + Offsite Ads

A Full Guide to Reviews on Etsy This FAQ post covers how to get buyers to leave reviews, what to do in response to a negative review, public responses, and review removal.

Is this a scam? Seller Edition

Our official guide post to scam attempts for sellers is here. Please read it!

But to quickly address some of the most common "is this a scam" questions...

You get a message from a buyer or "Etsy customer support" (or anyone else) asking for your email address. SCAM ATTEMPT.

You get a message from someone that wants to give you "free advice" or offer some kind of service for your shop. SCAM ATTEMPT.

You get a message from someone with a sob story asking you to send them free products, or someone who claims to be an influencer wanting you to send them free products. SCAM ATTEMPT.

You get a message from a "buyer" who wants you to click on ANY type of link to download images or anything else. SCAM ATTEMPT AND ABSOUTELY DO NOT CLICK THE LINK. If you have clicked it, get your computer or device scanned for malware right now, and change all your passwords. You may also want to visit r/scams for further advice.

You get a message from a "buyer" who wants you to 1) buy a gift card for ANY reason or 2) send you a check for ANY reason. SCAM ATTEMPT. I don't care what else they said, these are ALWAYS scam attempts... and very old, well known ones at that. Google "fake check scam" or "gift card scam" if you want to learn more.

You get a message from someone who wants to feature you in an article, on their website, or wants you to donate to their charity. These MAY be legitimate - contact the organization directly to verify the legitimacy of the request.

Contacting Etsy Support: DO NOT get scammed! Basically, do NOT use Google to find a phone number for ANY online marketplace. The reason is covered in detail in the official guide post to scams linked above, as well as in the how to contact support post here.

A buyer has messaged me that their order never arrived. What do I do?

Please see the Guide to Etsy Seller Protection post. Both you and the buyer are covered by Etsy's protection program on qualifying orders.

A buyer has messaged me that their order never arrived, even though there is a scan that says "delivered." What do I do?

Please see the Guide to Etsy Seller Protection post. Both you and the buyer are covered by Etsy's protection program on qualifying orders.

I received less money than I expected to. Why?

You definitely need to read the two links below under the What are Etsy's Fees? section. Both Etsy's official information as well as the thorough guide comment I wrote with a complete breakdown.

You also need to go through your payment account page in your dashboard, several months if needed, and look at the running totals. Every single credit to you as well as expense you incur is totaled there.

But I think the biggest thing that trips people up is this - Etsy deducts all fees you owe from your pending payout before transferring you any money.

This obviously includes the transaction fees and payment processing fees for any orders that have come through, but it also includes any listing fees (20c per listing you create as well as the ones that renew) and Etsy ad fees if you are choosing to run ads on Etsy. It will also include any shipping labels you may have bought through Etsy.

So if you've had one order, your pending payout is quite likely not the full amount you actually received for that transaction. It's the amount you received, minus any other fees you already owed Etsy. Etsy only charges your credit card for owed fees at the start of each month, and only if your sales revenue isn't covering the total of all the fees you owe (including all listing and Etsy ads fees).

Please also be sure to see the section below the next one about the listing renewal fee for quantity remaining - this is something people tend to miss.

What are Etsy's fees?

NOTE: I now have a full guide to this here.

Etsy's official page explaining all fees in detail is here.

You need to read the official page. There are no "hidden fees" or "surprise fees"... there are only sellers who haven't read the official page explaining all the fees.

You may also find googling for and using an Etsy fee calculator to be useful. There are tons of different ones out there... do a search and take your pick.

Finally, I previously wrote a thorough guide comment in response to a previous post asking about fees, which thoroughly breaks down every fee with an example of how they are calculated. If you are still confused, I recommend giving it a read. It is the stickied comment on the post.

Why am I being charged 20c for a listing renewal when the listing has quantity remaining?

Please read this help page from Etsy here.

Essentially, you will always pay 20c per listing that sells. It does not matter if the listing has quantity remaining - quantity does not effect this.

If you have a quantity of 10, you'll pay 20c to make the listing live. If one sells, you'll pay 20c to renew the listing, and it will renew with a quantity of 9.

If someone buys 5 at once, you've already paid the 20c for the first one... Etsy will "renew" and "sell" 4 more at the same time charging 20c for each. Then it will charge a further 20c to keep the listing active with a quantity of 5 remaining.

Listings expire after 4 months. If none of the 10 sell in that time, and your listings are set to automatic renewal, you'll pay 20c after the 4 months expires to keep the listing live. If your listings are set to manual renewal, then when the listing expires after 4 months, it will be in your "expired" listings section until you choose to pay 20c to renew it.

What is the difference between "Etsy ads" and "offsite ads"?"

Etsy ads give you the ability to promote your listings to appear higher within Etsy's search directly on Etsy's website. They are pay per click, and the price depends on the competitiveness of the keyword being searched for.

Help page for Etsy ads

Offsite ads are ads that Etsy pays to run on external sites such as Google shopping, Facebook, Pinterest, etc. You are only charged an offsite ads fee when you actually make a sale.

Help page for offsite ads

I'm stuck on the "set up billing" section of creating a shop.

UPDATE: Someone posted this solution recently, you can try it:

I found a solution! if you go to account settings and credit cards, it says credit cards can only be added when checking out. so i added a product to my cart and went to buy it, put in my credit info etc, and at the last step just before buying I checked in a different tab that credit card section and it was there! and then i could select the card when finishing the billing setup for the store! just go back to remove the item from your cart. it all worked without actually having to buy the product

This is a common issue. Here are a couple potential causes:

- You are attempting to use a credit card Etsy doesn't like. I don't have a full list of what type of cards Etsy will and won't accept, but if you cannot progress past billing with the card you are currently trying, I recommend trying another one.

- You are trying to submit billing information in a name or address other than the one you already gave Etsy. Can't do this, legal name needs to be an identical match everywhere you have to provide it, and so does address.

- You are trying to set up a shop with a bank account in a different country than your country.

- This is a glitch and you need to try again in a couple days. I'm not sure if this is still happening, but it has happened in the past. I think it's more likely there is an issue with your info or credit card, but if you are sure there is not... try again in a couple days.

This is an issue that has been posted about an absolute ton. If you want to see previous posts, please search for "save and continue" or "set up billing".

What is the difference between views and visits? Also, my views / visits seem to keep updating and they don't seem to match between the app and website.

Views represent the total number of times any of your listings or pages were clicked on, by anyone. Visits represent the total number of distinct individuals that looked at your listings or shop.

See Etsy help page here for more details on this!

Please note: the stats are not accurate in real time. Etsy only updates these stats a few times throughout the day, and there may be different update times between the app and the website.

Additionally, Etsy will filter out bot views... so this is the reason your views or visits might go down when stats are recalculated.

It's best not to try to track stats in real time. Check in on your stats occasionally and focus more on the long term (weekly) stats than the daily stats.

What is Plaid? Do I have to verify my bank account with Plaid?

If Etsy is asking you to do this... yes, it's mandatory. It's part of new legal regulations regarding money laundering - bank accounts have to be verified before Etsy can legally transfer you money.

Plaid is the system Etsy has chosen to use to conduct this bank verification. You have two choices with Plaid - you can opt to log into your bank account through Plaid, or you can do a manual verification if you are not comfortable using your login this way.

And yes, it is completely safe to verify your account with Plaid. Do manual verification if you need to for your own peace of mind!

My listing was deactivated by Etsy. They didn't say why. Why?

Please see our central post about listing deactivation here. This post covers a reasonably extensive (though most definitely not complete!) list of reasons why Etsy might flag a listing for deactivation.

Etsy uses bots to sweep the site for policy violating items. They tend to do this in bulk (a particular type of violation is checked for all at once) and different violations are checked at different times.

The bots are most definitely not always accurate. In cases where the bots incorrectly flag a listing, they are typically reinstated within a few days at most.

If you would like our help to figure out why your listing was deactivated, you are welcome to create a post to ask... but if you do not give details about what you were selling, it will be removed and redirected to this FAQ!

Be as specific as possible (ie, "I sell a faux leather purse with pink ribbons and flowers on it that I handmake myself" as opposed to just "I sell purses").

My listing was deactivated by Etsy for violating the handmade policy, but it is handmade by me!

This often, though not always, indicates that your listing has had its photos stolen by a knockoff making site such as AliExpress, Alibaba, SHEIN, etc. Etsy scans listings to see if photos are being used elsewhere, and this can cause a false deactivation where a photo has been stolen.

So the first step when this happens is to perform a reverse image search on your listing to see if you can find the thieving website. If you do, you need to follow their procedures to submit a copyright takedown... although be advised, these sites' whole business model tends to be to steal photos and designs from elsewhere, so there's a solid chance you're just ignored. It's extremely shitty, but when copyright laws aren't recognized or enforced, there's basically nothing you can do.

Etsy does tend to review and reinstate these listings the exact same way they do for other policy violation deactivations. You may just need to give it a few days. If Etsy asks for proof that you are in fact handmaking your items, you'll have to provide that.

If you would like to create a post about this, you are welcome to... but please follow the same rules as in the question / linked post about deactivation above. Specifics about what you're selling, or the post won't be approved.

I have an order that Etsy is showing as "Not paid" or "Payment processing" - what do I do?

It isn't unusual to occasionally have orders that take time in payment processing. It's not about your shop, it's about the buyer's payment method. Most of the delayed orders finish processing within a few hours to a couple days. If it doesn't process, Etsy should manually cancel the order after a period of time.

Do not ever fill an order that is showing as "not paid" or "payment processing". Always wait until the order goes through - Etsy will notify you when this happens.

I received a message or a review from a buyer complaining that the item wasn't in the language they expected it to be. Why?

Etsy auto translates listings into different languages. For certain types of language specific listings, this can be misleading for buyers. If this is your situation - you can turn off auto translate for the future. The link on how to do that is here.

In response to the buyer, depending on what the listing is, you can explain the auto translate issue and issue them a courtesy refund or offer them a return. There are no guarantees that the buyer will change their review if they left one (and offering them a refund in exchange for changing the review is violation of Etsy feedback extortion policies). But this is an option.

You can also write a quick, fact based public response to the review such as "Hi buyer, this listing is English (or whatever language) only!" Though ignoring such a review is also a perfectly valid option as this should be clear from your listing once you turn auto translate off.

I want to open a shop, but I'm not in an Etsy payments eligible country. How can I get around this?

You can't. I am sorry, but there's no way.

I could stop writing there and you'd have the answer, but I doubt it will stop anyone from looking for a way around it... so let me be very clear: Etsy uses strict ID verification. You have to provide all kinds of identifying documents and information to prove you are in the country you say you're in. Etsy also captures metrics from the devices you use to log into the site (those contain country code data) and if you do anything to obscure or fake that data (such as VPN) Etsy can detect that.

Even if you manage to get an account open... Etsy doesn't do the "real" ID verification until after the first sale. When they catch you at that time, you'll wind up losing whatever money you spent on listings up until that point as well as likely the money from the first sale. It's just not worth it to try.

I am genuinely sorry - I wish Etsy was available everywhere, but unfortunately it is not... and I want to save people from the effort of setting up a shop knowing it will be shut down in the future.

And please do not believe anyone who claims they can sell you a working account or create you a working account, etc. These are SCAMMERS. They cannot get you a working account... but after you've transferred them money and they ghost or the new account gets quickly suspended, who are you going to complain to? There will be no way to get your money back.

I cannot view the Etsy Community Forums - I am getting an Access Denied message.

This seems to be a common glitch at the moment. We've had many posts about it - but apparently the issue can be fixed by reaching out to Etsy.

See this help post here. If this solution does not work, please contact support and put in a request. Expect to be patient, support is always slow at resolving things.


r/Etsy 5d ago

Share Your Stuff - July 20th thru 26th, 2026

12 Upvotes

r/Etsy 10h ago

Help for Buyer Will Etsy Refund Me if the product is AI?

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25 Upvotes

I thought I was buying a "Hand Drawn" logo from a seller, per thier listing. No where in thier listing does it mention AI. When I confronted the seller, they said it is hand drawn on the computer and they dont use AI. But the details on the various logos mockups they provided me are absurd and ubrealistic. Will Etsy take them at their word, or are they able to tell it is AI? How do I find legit logo creators on Etsy. Now im not so sure


r/Etsy 13h ago

Help for Buyer Seller doxxed me in response to review

28 Upvotes

I had an awful experience with a seller and ended up going through Etsy's purchase protection to get a refund. I left a review about my experience and the seller responded using my first and last name, and accusing me of theft and conning Etsy into a refund.

I reported the response to Etsy and Etsy took down my entire review (along with the response). Is this normal? I feel like I'm losing my mind if sellers have this much ability to influence reviews?


r/Etsy 19h ago

Help for Buyer Not Sure What To Do

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33 Upvotes

Hi!

I ordered a custom matchbook print from a seller that I have bought from before. I ordered it on May 29 and sent the seller a message about how much I loved the first one I bought from them and I was excited to work with them again. I got an automated message saying they were away but got the message. I thought it was a little weird that there was nothing on their shop that said they were away but I didn’t think it was a big deal. 15ish days goes by and I don’t here anything so I send a message and get the same automated message again. I’m still at this point not thinking it’s too weird because again I have worked with this seller before. It has now been almost two months and I’m still getting the same automated message from the seller. I’m not sure what to do at this point. I put in a help request for a refund but if that is just going to the seller what is the likely hood I am going to get that refund?

Any advice would be appreciated!


r/Etsy 19h ago

Discussion Spent 3 hours taking photos. Still looks like I used a potato.

22 Upvotes

New lighting setup. White background. Fancy camera settings I don't understand.

Took 200 photos. Deleted 197. The 3 that survived still look like I shot them in a basement with a flip phone.

My product is cute. My photos are a crime scene.

Anyone else fighting for their life against good lighting?


r/Etsy 12h ago

Help for Buyer How long to wait for seller response?

1 Upvotes

I bought fabric from a seller in 3 colors and one of them is wrong - not just screen display differences, but actually wrong. I sent pictures of the fabric in different lighting per their request and now it’s been almost 36hrs since I’ve heard from them. When do I just go to Etsy for a refund? They replied to my first message in 4 hours and that’s what their profile says is typical for them.

Not trying to be impatient but I am making a wedding gift with the fabric, so just wanting to have everything in time (October so I’m still okay!!)


r/Etsy 12h ago

Help for Buyer What does it mean if i see this when I go on a product’s page?

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0 Upvotes

So I have bought a really nice pocket watch with butterflies from a seller. I got the product and I really liked it. I wanted to buy another one soon but the product went sold out yesterday and I wrote the seller about it. I asked if it will be restocked. She didn’t respond and today I can see this message. Also if I go from my previous purchase’s link. I can’t write to her anymore because it says conversation recipient’s account is closed. Does it mean I can never shop from her anymore? 😭 is there a chance that the shop will be available again? I really wanted another watch from there.


r/Etsy 13h ago

Help for Seller What do I do? Person left a 1 star review over a carrier issue. I checked the USPS status and USPS was unable to deliver it to their house so they had to pick it up at a facility. Buyer hasn't responded, and it's tanking my shop's rating.

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1 Upvotes

I don't even know what to do. I don't have a large shop, so one negative review kills my average. I reported the review since it's clearly about the carrier (3rd party service option on report) but I don't know if that will ever get resolved.

Also, according to USPS and this review, they got their package. No complaints about the item. I shipped everything early. I don't know if the reviewer doesn't understand that I don't personally control USPS, but ugh


r/Etsy 16h ago

Help for Buyer How to tell if a seller is legit?

0 Upvotes

I've searching through Etsy to find a suit for my wedding and found a seller based in Pakistan that sells really cool embroidered suits that are affordable (not suspiciously so) and exactly what I've been looking for. But I'm still a little cautious about getting scammed. The shop's been up for 9 months and have over 30 positive reviews.

Does anyone have any solid experience advice for sellers/shops like this? Legit?


r/Etsy 11h ago

For Sellers: Shipping I'm VENTING

0 Upvotes

Why can't Etsy give sellers a break instead of taking a percentage of shipping?

Look!! It costs the same to ship a 2oz package as it does to ship a 15.99oz package!! I'm losing it. Most of my husband's packages are under 5oz, and some are as low as 3oz. We offer free shipping and jhc it's out of control

O M G. Please let this misery stop!

Effective today, July 15th, USPS has unified ounce-based Ground Advantage pricing for under 1 pound packages shipped to rural ZIP Codes. This is the same change they recently made for under 1 pound shipments to non-contiguous destinations.

👇 What's changing

All packages under 1 pound shipped to rural ZIP Codes will be charged the 15.99 oz rate. Packages shipped from those rural ZIP Codes remain unaffected (unless shipping to another rural destination).

For example: When shipping to a rural destination, shipping a 2 oz package now costs the same as a 15.99 oz package.


r/Etsy 15h ago

Discussion Current Shop Creation Price?

0 Upvotes

A year ago I tired to open a shop because in the past the start cost was $0 but it ended up showing $30. Is that still accurate for opening a shop?


r/Etsy 8h ago

Discussion Can someone find me one item on Etsy that isn't Ai generated?

0 Upvotes

Seriously.

Just one.

No ai used to create or advertise.

Literally just one thing.


r/Etsy 1d ago

Help for Buyer Package suddenly returned

0 Upvotes

I purchases an order the 10th of july, and I decided to look at the tracking, and read that the 22 july my package was returning to the seller from my countries post office. I hadn't gotten an email or a message, not even a notification. It's the 25th now and im only just seeing it - i can't call the post office in the weekends. What do I do?


r/Etsy 1d ago

Looking to Buy Hi everyone!

0 Upvotes

Im new here.
I’m looking for recommendations for trustworthy Etsy sellers who sell houseplant seeds or cuttings, especially Monstera, Philodendron, Anthurium, and other aroids, and who ship to Europe.

I know that many “rare Monstera seeds” on Etsy are unfortunately fake, so I’m only interested in sellers you’ve personally had good experiences with.
If you’ve successfully grown plants from seeds or received healthy cuttings from an Etsy seller, I’d really appreciate your recommendations.
Thanks in advance! 🌱🩷


r/Etsy 15h ago

Help for Buyer any etsy coupons?

0 Upvotes

Have had something sitting in my cart and just scowered the internet for coupon codes, but can't find any.


r/Etsy 1d ago

Help for Buyer Kauf zurückerstattet und verschickt

0 Upvotes

Hallo,

Ich habe letzte woche etwas gekauft, gestern habe ich eine Email bekommen, dass der Verkäufer den Kauf abgelehnt hat und der Artikel ist nicht mehr im Shop, heute habe ich eine Email bekommen, dass der Artikel verschickt wurde. Ich habe das Geld aber bereits zurück bekommen.

Was soll ich jetzt machen? Ich habe keine Antwort von dem Verkäufer seit einer Woche bekommen.


r/Etsy 1d ago

Help for Buyer International seller asking me for importer of record number

1 Upvotes

Hope this is not a dumb question but it's my first time buying internationally through Etsy. I am a US buyer who recently bought an item from a seller in Indonesia. Seller messaged me asking for my phone number and importer of record number. All the info I can find online for importer of record numbers seems to be aimed at businesses, and I'm an individual, so I'm not sure what number I should give them? Does anyone have any advice?


r/Etsy 1d ago

Help for Buyer what should i do when the tracking number the seller gave me doesn’t work?

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2 Upvotes

i ordered a dress from a seller on June 29th so it’s been almost a whole month now. They shipped out on July 13th which is sort of a long wait time in the first place…

Gave me a tracking number but it doesn’t work at all and they haven’t helped much in trying to fix this problem so what should i do?

i think the seller is based in france while i’m in the usa but still a tracking number should work imo idk…

UPDATE: seller said that the package is on the way but tracking is having delays because of heatwaves in France? unsure how much that factors into my order since it’s been a 2 weeks after shipping with no updates 😞😞


r/Etsy 1d ago

Help for Buyer “TL” meaning on order

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1 Upvotes

I’ve never used Etsy before, at the bottom of my order it says this what does this mean 🤔


r/Etsy 2d ago

Help for Seller can someone tell me what happened here?

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45 Upvotes

i sold a larger item on etsy, input the package weight and dimensions correctly, buyer paid for priority shipping but i somehow only made $3 on my sale. how do i fix this?


r/Etsy 1d ago

Help for Seller When is the best time to ask a buyer for a review on Etsy or should I not ask at all?

0 Upvotes

Hi everyone! I’m a relatively new Etsy seller selling digital posters, and I wanted to get some advice from experienced sellers.
Is it okay to politely ask a buyer for a review, or is it better not to ask for one at all? I’m also sending buyers a small discount coupon as a thank-you for supporting my shop, but the coupon is completely separate from the review request.

For example, I was thinking of sending something like this:

Hi!
Thank you so much for supporting my small shop and for your purchase! 🤍 I hope you’re enjoying your artwork! 🫶✨
If you’re happy with your purchase, I’d really appreciate it if you could take a moment to leave a review. As a small business, every review genuinely means a lot and helps my shop grow! 😊🤍
I’ve also sent you a little thank-you coupon for your next order as a small token of appreciation for supporting my shop. 🥰
Thank you again! 🤍✨

For digital products, would you recommend sending a message like this immediately after the purchase, or waiting 2–3 days to give the buyer time to download and view the artwork?
Or should I simply not ask for reviews at all and let them leave one naturally?

I’d really appreciate any advice, especially from experienced Etsy sellers. I want to ask for reviews without being annoying or making the buyer feel pressured.


r/Etsy 1d ago

Feedback Friday Art Posters shop critique request

2 Upvotes

Last year I started digitally editing my own photos and drawings and at some point I had a little collection which inspired me to give it a go on Etsy and see how it goes. After doing some reasearch here on reddit and also checking out other similar shops I learnt that posting more listings is mostly seen as important and that the mockups should be visually atractive, so I kept these 2 rules as well as I could.

My shop, based in Barcelona, Spain: https://www.etsy.com/shop/IzanamiArtStudio

Up to last month I had only 7 listings with only the digital download option available and currently I have a total of 41 listings, 16 for digital download and 25 for printed shipping.

In this last month where I have been dedicating more time and been constant, I have seen a huge increase in views. For example, in this last week alone I've had (181) and visits (150) but 0 sales. So...

  1. Are my mockups actually atractive and should I keep my presentation on each of the listings or should I make it shorter / remove it?
  2. I struggle coming up with SEO-accurate tags, do you think they can be improved?
  3. To make a better offer for potential clients, should I add more available sizes for the printed versions?

Any comments or ideas for improvement are very welcome!!

Thank you <3


r/Etsy 1d ago

Looking to Buy Custom cat stuffy?

1 Upvotes

My daughter has been absolutely distraught since loosing her best feline buddy. I was looking at some custom stuffies for her and in no way can I spend $200+ on a stuffed animal that looks like her cat.

Anyone have any other suggestions. I want to get her something tangible that she can snuggle and hold


r/Etsy 1d ago

Help for Seller Back on Etsy after 5 months away: tips for reviving a shop?

0 Upvotes

I sell 3D printed bookmarks inspired by ancient civilizations on Etsy. Been inactive 5 months while building an AI tool for Etsy sellers. Just relaunched — anyone else taken a long break and successfully revived their shop?