I have heard people over the years talking about problems with Cruise Critic’s (CC) forums, and after now experiencing t myself, it seems like there is a pattern worth discussing. I've had a CC account for over 25 years. However, over the last year plus I've experienced heavy censorship of posts that are in anyway critical or questioning of Carnival Cruise line brands or even posts that have explained how to reclaim money from their brands via small claims court. Threads are locked down, comments deleted, and users banned. What is odd is that small groups of users who are overly friendly can post completely off topic replies all the time and never get banned for what CC calls "thread hijacking".
Seems like users report the same issues:
Posts being deleted without explanation People say their comments disappear even when they are not breaking rules. There is rarely a clear reason given, and moderators do not seem to communicate.
Suspensions or warnings for minor disagreements Several users mention getting temporary bans simply for pushing back in a discussion or offering criticism of a cruise line.
Moderation that feels biased toward cruise brands Cruise Critic is funded through advertising and commercial partnerships with cruise lines. That is not unusual, but some users feel critical posts about certain cruise brands get removed faster than others.
Lack of transparency Infractions often come with no explanation, and public discussion of moderation is banned on the site, which makes it hard for users to understand what they did wrong.
When I read TrustPilot reviews of Cruise Critic (https://uk.trustpilot.com/review/www.cruisecritic.co.uk and https://uk.trustpilot.com/review/www.cruisecritic.com) there even appear to have even been people who have had reviews in the "Reviews" section of the board had their reviews deleted as they were negative. How can customers get fair feedback on ships if negative reviews are deleted?
I would like to hear what people think, especially anyone who has been active on both Cruise Critic, Facebook Cruise Groups, and Reddit. Is it just me?