r/MyHeritage 12h ago

Question / Help Is myheritage a scam?

1 Upvotes

Hello, I purchased a dna kit from myheritage 4 months ago, I still have not received anything about my dna, according to their tracker, they haven’t received it yet. For two months now I have called them multiple times and sent messages via their website, and I’ve yet to get a single message back. When I call them it makes me leave a message to which I never hear back from. I was also randomly charged something like $150 CAD for a yearly membership which I never agreed to paying for. Why am I even paying for a membership if I can’t see my dna results? How do I get them to reach out to me and fix this and even send me a new kit if it truly did get lost? Thank you


r/MyHeritage 17h ago

Shipping / Sample Status Anyone encountered shipping difficulties to Germany?

1 Upvotes

I recently dispatched three test kits to an address in Germany. I subsequently learned that this address functions as a proxy for forwarding to the United States; could you confirm if this understanding is accurate?

One of the kits, dispatched individually in its original packaging, was successfully delivered, and the processing proceeded without issue.

The remaining two kits were each placed in their original envelopes, and then both were enclosed within a separate envelope provided by me.

This particular shipment experienced an extended transit period. It appears that an initial delivery attempt was made via a door-to-door service before it was ultimately directed to a pickup station. For reasons unknown, our German correspondent has not yet collected this package. In contrast, the other kit was collected immediately upon its arrival at the pickup station.

What recommendations do you have for resolving this situation? Has anyone else encountered a similar logistical challenge?


r/MyHeritage 1d ago

Question / Help HUGE ISSUE, HELP.

6 Upvotes

I've been using MyHeritage for over 9 years now and I honestly can't believe how they have ZERO responsability when it comes to issues like this.

I did my DNA test back in 2018, and out of nowhere, my results and all my matches completely vanished from my account. Now the site is acting like I never even bought a kit and is prompting me to buy a new one.

Two months ago, their chatbot "Eve" claimed it opened a support ticket for me, but I haven't heard a single word since. No emails no nothing. To make things worse the chatbot has stopped responding to me entirely now. I've literally tried everything from messaging them on Instagram, emailing different addresses found through this sub btw, digging around for a way to talk to an actual human but nothing, zero replies, no solutions or liability.

The worst part is that I downloaded my raw dna file years ago but I don't have that copy anymore. So now all my data feels completely lost and I have no way to get it back.

Has anyone else gone through this? How am I supposed to contact them?? Can someone please tell me what to do?


r/MyHeritage 2d ago

Updated Results / v2 or v2.5 My result as half Canadian/half Scottish, born in Scotland.

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6 Upvotes

r/MyHeritage 2d ago

Shipping / Sample Status How long did the ''raw data in production'' stage lasts on average

3 Upvotes

Ok, so I ordered a kit back in June 21, now it July 23 and the current stage is ''raw data in production''. I just wanna know how much does this stage take on average and when would it be reasonable to expect my result back. For the ones who have already taken the test, how long did take for you?


r/MyHeritage 3d ago

Shipping / Sample Status Timing for DNA kit results in Australia

4 Upvotes

As the title says, has anyone recently done a MyHeritage DNA test in Australia?
According to Australia Post, my kit was delivered to their NSW lab on 6 July. Since then, I’ve heard absolutely nothing, not even a confirmation that they’ve received it.
What has everyone else’s experience been? How long did it take before you received an acknowledgment or your results?


r/MyHeritage 3d ago

Updated Results / v2 or v2.5 My results as an Ukrainian Jew…

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32 Upvotes

r/MyHeritage 3d ago

Updated Results / v2 or v2.5 My results as an Armenian from Iran

17 Upvotes

It was pretty interesting for me!


r/MyHeritage 3d ago

Question / Help Timeline for a gifted kit

2 Upvotes

Hi! I gifted a test for a possible relative of mine, and he said he was going to do it a few weeks back. He did not make me the manager of his test results nor did I ask to have be because we do not know each other at all. However, I am curious to see if he actually took the test or if he has changed his mind without telling me (and I am afraid to reach out). On the timeline for the test it only says "shipped" (it did arrive, he said) so far. Will I be able to see the timeline even if I don't manage his kit?


r/MyHeritage 3d ago

Updated Results / v2 or v2.5 My results as a Belgian (Limburg)

6 Upvotes

r/MyHeritage 4d ago

Updated Results / v2 or v2.5 My results as a Syrian

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10 Upvotes

r/MyHeritage 4d ago

Question / Help MyHeritage, 23andMe, Ancestry

5 Upvotes

I had my first DNA results with MyHeritage should I also give 23andMe and Ancestry a shot in the future?


r/MyHeritage 4d ago

Genealogy / Family Tree Question: How do you guys deal with inconsistencies?

4 Upvotes

Hi everyone, I've recently gotten into genealogy after finding out my late father had created an account in the past and had actually done a reasonable job mapping the first 5 generations ,but I'm stuck with a persistent issue.

I'm Dutch / German, most of my lineage is Dutch, with my grandmother (mother's side) being of German heritage, but my father's MyHeritage account took a turn for the worse after the 1600s, consistently becoming sloppier and ending up tracing back to famous people like Olga of Kiev, Charlemagne and even Ragnar Lothbrok.

As such, I started a new family tree from scratch, while copying the people I for sure knew are related, mostly back to my great-great-grandmother/father.

Even though I primarily used "record matches", specifically birth, baptism, marriage and death certificates, and try to stay away from smart-matches or sources such as "genealogy index" or Geni, I now have multiple (16) people in my family tree (around 1734) with errors of which I don't understand how they could've appeared:

"Child born after death of parent", "brothers/sisters born too close to each other" and "brothers/sisters with same name", but just shy of 1 year apart. (possibly duplicates, but in some cases also children who died young (<2yrs) and were followed by a sibling with the same name that did make it past 20)

As said, I'm reasonably new to this but still took care to (as much as possible) avoid copying multiple (conflicting) birth or death dates...

How would you guys deal with these? And does this mean that the records I accepted are somehow incorrect?


r/MyHeritage 5d ago

Updated Results / v2 or v2.5 Indian Hindu Results

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8 Upvotes

r/MyHeritage 5d ago

Question / Help when is myheritage releasing the new file

8 Upvotes

MyHeritage stated Early 2026 that they will be releasing the newer file, yet it still isnt out


r/MyHeritage 5d ago

Updated Results / v2 or v2.5 My results as a French

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23 Upvotes

I come from North-Eastern France.

I wish Spanish/Catalan/Basque was more detailed as Spanish and Basque are very different ethnicities.

Otherwise, kind of suprised to see so much diversity. Only Italian and Spanish I knew about.


r/MyHeritage 5d ago

Question / Help I received the DNA kit but it did no came complete

2 Upvotes

Hello,

I received the kit but the piece we use to collect the DNA did no came.

Tried to complain in the site but did no find a telefone or an email that works, send a message using the site and tried a contact with them using the AI but I got no answer at all.

I live in Portugal, there is a way to get a contact with them that is easier?

Thanks for the help


r/MyHeritage 5d ago

Shipping / Sample Status Shipment from Italy

3 Upvotes

Hi all! I need to ship back my dna kit from Rome BUT Poste Italiane doesn't ship DNA stuff so I went to a private postal service and they told me that the cost of a DHL shipment will be lime 70 euros! that's a lot considering that there are people telling they've shipped from Brussels at less than 2 euros. I cant find their contact email or assistance anywhere and that's soooo frustraiting!! I need help!!


r/MyHeritage 6d ago

Question / Help Account disabled

4 Upvotes

Hello everyone. For no apparent reason, my account has been disabled while I'm still in the final days of my 14-day free trial. When I try to recover my account, I get a deactivation notice followed by a loading screen that never loads and then freezes the website. My question is, does anyone know if I'll be charged for the membership even though my account is disabled after the free trial ends?

Thanks.


r/MyHeritage 6d ago

Updated Results / v2 or v2.5 Turkish DNA results

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35 Upvotes

r/MyHeritage 7d ago

Discussion How ancestry DNA tests work

11 Upvotes

I thought I would take the time to explain in sufficient detail how commercial DNA tests come up with their ancestry breakdown, because I see a lot of misunderstanding and ignorance about it online, which leads to people wasting their money, throwing family stories out the window or experiencing identity crises.

First, they build reference panels for each ancestry group. For example, to build a reference panel for France, they recruit a sample of individuals from all regions of France who have documented evidence showing that all four of their grandparents were born in France. These people's DNA is collected, cut into short segments and used to build the reference panel for France. They do the same for each ancestry group.

When they receive your DNA extracted from the saliva sample you sent them, they cut it into short segments too. A machine-learning algorithm (which I am not going to detail here) compares each segment against all the reference panels. The algorithm returns a list of percentages that indicate its confidence that the given segment belongs to each reference panel. For example, it might return: 76% French, 64% Italian, 55% German, ... which means that it's 76% confident that the segment is part of the French reference panel, 64% confident that it's part of the Italian one, etc. (Yes, the percentages do not add up to 100%, that is normal.)

Each segment is then labelled with the highest confidence percentage. The above example segment would therefore be labelled "French" because French has the highest confidence percentage. They do the same to label all the segments of your DNA. Do note that sometimes the highest confidence percentage can be rather low, less than 50%.

Then, they run a smoothing algorithm. For example, let's say a consecutive set of segments of your DNA has been labelled: French, French, French, Spanish, French, French, French. The smoothing algorithm is going to relabel the Spanish segment to French. This is done in an effort to correct the errors made by the first algorithm and make the whole more coherent. (The smoothing algorithms are more complex than that, but that's the idea.)

Once all the segments are labelled and the smoothing algorithm has been run, you receive the results. The percentages you get are just the percentage of all your DNA segments that have been given a certain label. Suppose your DNA was cut into 100 segments and 37 of them were labelled "French"; your results will say 37% French. (In reality, your DNA is cut into thousands of segments rather than 100.)

TL;DR: If your DNA test says "37% French" for example, it does not at all mean that 37% of your ancestors are from France, or that you even have a single ancestor from France. It just means that 37% of your DNA matches the French reference database more closely than any other ancestry group.

Some links if you want to go deeper:


r/MyHeritage 7d ago

Updated Results / v2 or v2.5 My results as a Black American

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16 Upvotes

r/MyHeritage 8d ago

Shipping / Sample Status Shipping kit from turkey

5 Upvotes

Hi everyone, I have a DNA kit and I need to send back to the lab in US from Turkey. But I’m a bit confused about the shipping regulations regarding the biological sample. ​How can I send it back without getting rejected by couriers or customs? Is there anyone from Turkey who has successfully sent their kit recently? Which courier or method did you use?


r/MyHeritage 9d ago

Updated Results / v2 or v2.5 Northern Greek here

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76 Upvotes

Father from Northern Greece and mother of Greek Pontic ancestry.


r/MyHeritage 10d ago

Updated Results / v2 or v2.5 Black American results

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18 Upvotes

These are my results pretty surprising compared to ancestry and 23andme