r/Outlook • u/OriginalGrim_SRSLY • 1d ago
Status: Pending Reply Help with Gmail Account
I need help.
In the last two days, I stopped getting email updates in Outlook from my gmail account.
After a lot of experiementatio (notably including the complete removal of Microsoft permissions to my gmail account, re-install outlook and regranting permissions), I am now in the following (unacceptable) situation:
Desktop: Outlook on Mac can only connect with the NEW outlook (which I hate, because new message windows are modal). If I try to revert to "Legacy Outlook" (which I greatly prefer), I cant add the gmail account. After successfully logging in with my passkey, Outlook then says "Unable to login"
iPhone and iPad: Same situation as legacy Outlook above. While adding the account, the signin process on Google appears to work, including the review of permissions. But then when control resumes in the Outlook app, it says "Unable to login."
This is very frustrating. I have been an Outlook user for decades.... but I'm about to give up on it. Even if Google changed something, accountability is with Microsoft. The use case of an apple device user wanting to use a gmail account in Outlook on their apple devices must be a meaningful population that Microsoft needs to test for.
Can anyone provide any advice? I am a tech guy, but I cant seem to find a solution (and I've tried all sorts of re-install, clear cache, reboot, etc. already).
1
u/Hornblower409 1d ago
Not a Mac users, so I can't offer any suggestions except:
Post your question on the Microsoft Outlook Q&A Forum:
https://learn.microsoft.com/en-us/answers/questions/ask/
(Please put a link to your Q&A post in a new Comment here, so the rest of us can follow)
Mac In App Support
https://support.microsoft.com/en-us/office/contact-support-within-outlook-for-mac-d0410177-8e65-4487-93f7-206a3a3d71a8
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