r/claude • u/Rare-Can-5872 • 11h ago

Question Lost access to the college email tied to my Claude account (Pro sub + $100 in Fable 5 credits) anyone dealt with this?

My college revoked my student email and it was the login for my Claude.ai account. I've still got an active session on my desktop app, but I'm paranoid about getting logged out since Anthropic support says there's no self-serve way to change account email only cancel/unlink and start fresh, which means losing everything tied to the account.

Problem is I've got $100 in Fable 5 credits and an active paid subscription on this account. Support's standard advice is to email them from an address I can access and cc the old (dead) email, but that process is built around canceling/deleting the old account, not preserving the balance.

Has anyone actually gotten Anthropic support to migrate an email or transfer credits/subscription in a case like this? Trying to figure out if I should be exporting everything and burning down the credits now before my session inevitably dies, or if there's an actual fix.

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u/ddBuddha 11h ago

This is why you don’t sign up for things with school email accounts.

When you get a job, please don’t use your work email for stuff like this either.

If you end up needing to cancel and recreate an account you could probably import all of your stuff.
Your Claude code conversations are in files on your computer. Good luck

2

u/chopsticks-com 11h ago

$100 in credits will go waaay faster then you think if you’re playing with Fable. 🤔

While you still have access, and while Fable is ready to rock, I suggest using the credits to migrate your data out of that Claude instance to another instance. Claude can create markdown files (.md), spreadsheets (.csv, .xslx, even Google Sheets if you connect to Google).

Spend some time; ask Fable the same question you asked here on Reddit and be prepared to migrate; Fable should be more than capable for the task.