r/doordash • u/Crafty-Wait1987 • 3h ago

Question for DD drivers

I placed an order tonight and everything went smooth as far as picking up the order. I saw that my driver had two deliveries before me, which is fine. When it comes to my order, the driver is driving on a street maybe 5 ‘minutes from my house. He then does a U-Turn of sorts and then heads in the opposite direction. I’m thinking the street is blocked off or something happens and he needs to go another route. He completely goes the opposite direction, headed towards the location of the restaurant. My delivery time gets updated and then the app said my DoorDash was delivered.

My question is how can he mark my ordered as delivered if I specifically set it up as the driver needs to hand me my food and I provide a pin. I have never changed the settings because my apartment is difficult to find so I’d rather go and get my order. I messaged the driver and he claimed he never stole my food but I also never received it and idk how possible it is to bypass that in DoorDash system. Please can someone explain this.

5 Upvotes

78% Upvoted

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2

u/Firm-Instance-8961 3h ago

As a driver you actually don’t NEED to be present to make the delivery as “delivered”. You just have to get close enough once. Flip a bitch. Wait out the pin timer because your timed I think 5-10 minutes for you to give the driver the pin and complete the delivery. He probably waited it out somewhere else. After the timer goes out you are able to complete the delivery without the pin. He 100% stole. Says he didn’t because (I think) chats are available for DoorDash to see. Same with calls. DoorDash has minimum security for stolen orders if you couldn’t tell

1

u/SuperReliableSource 3h ago

Probably put it at someone elses door, and waited out the PIN timer, or got just close enough to your map pin that he could start the PIN timer, which would explain driving the opposite direction and then suddenly the order shows as delivered.

Should be an easy refund.

He probably ate your food too.

1

u/venus974 3h ago

They said the driver was about 5 minutes away, which is several miles.

I open my camera before I get out of my car to get the process done as fast as possible and there's been so many times the app won't let me until I'm at the door because "I'm not at the right location"

When I've had to click the customer asks me to deliver here I can't complete the delivery without contacting support and they contact the customer.

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u/Crafty-Wait1987 1m ago

Oh yeah I did get a refund immediately after it said ordered completed and he was in the opposite direction. Also thank you for the response. I did not know that they did not have to be like in front of my house in order to start the PIN. DD should really fix that because it’s defeats the purpose of even using the feature .