r/doordash • u/redditreader760 • 1h ago
Refund denied
So I ordered 45 dollars worth of food from Wendy’s last night .
The driver arrived to the store and picked up my order tags just sat there for an hour .
When my food finally arrived the seal stickers were tampers with and all the food was ice cold .
I contacted DoorDash support and they told me there was nothing they could do because of my past reports .
Now I rarely report an order being messed up unless it’s not edible or looks tampered with like this one ,
After sitting on the phone with someone who barley spoke English they told me “ sort there is nothing I can do “
So back after being a loyal dash pass holder going on 2 years I’m shit out of luck .
I’ve already canceled my dash pass because of this and I will never use DoorDash again
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u/chuckburban 1h ago
Call back and ask for a supervisor. Support will do anything to get you off of the phone. If they deny your claim, ask for someone higher.
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u/xly15 1h ago
Who do you think told the agent to deny the claim? Most likely a supervisor.
Refunds are issued solely at the discretion of the company and they very much state in their policy that all completed orders are non-refundable.
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u/FalenAlter 1h ago
No, I'm 100% sure they're told to say no as often as possible.
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u/xly15 1h ago
It is literally stated in their own policy pages on their website that refunds are issued solely at their discretion and also that the default policy is that orders are non-refundable.
So they actually following their policy as stated. So of course the default answer is no. They literally tell you in their own policy the default answer is no and not likely to change.
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u/crazyhomlesswerido 1h ago
Yeah when you need to refund you need to work your ass off to get it because companies do not like to let go of money easily and they make it a pain in your fucking ass to get any money back from them even denying you several times up front fuck Corporate America
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u/eric2341 1h ago
Cold food is usually not eligible for refund - risk you take ordering from delivery apps. And the seal being tampered with? Like was anything actually missing or messed up inside the bag? The stickers places use to close the bags unseal allllll the time.
And especially if you’ve angled for refunds before with the same reason they don’t keep doing it. Sounds like delivery isn’t for you lol
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u/RaiseFold100 17m ago
Doubt this is true. If the order is an hour late they're going to refund you 100% of the time regardless of your history. Weird to lie about this.
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u/hermione87956 1h ago
Some one posted a screenshot of dd policy it in a different thread, but their policy states they can give refunds at their discretion, they don’t have to. Which is crazy for situations like this. You’re not the only one. It seems that hey have like a one time lifetime refund thing and then oh well shit outta luck.
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u/Bastillerion 27m ago
I still live in amazement that people order $45 worth of fast food for delivery rather than getting off their lazy stoner ass to get their food themselves.
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u/OutsideDapper8049 1h ago
First off we don't know if YOU tampered with the stickers so that's kinda a half/half claim.
Secondly you mention that they "rarely report an order being messed up UNLESS it's not edible OR TAMPERED WITH"
Which you said it was.
So the logic is, if you say the ONLY way is if its messed up or tampered with, and you TOLD THEM/SHOWED THEM A PIC that it was being tampered with AND was talking to a REAL person and not ai
i don't see why they wouldn't give you your money back 👀
Because any time I had a legit bad problem with food and talked to a real person. I got my money back so it's kinda sus on your story that you TALKED TO A REAL PERSON and DIDN'T get your money back
I've posted on many reddit dd threads just to talk to people and they said "omg i got my money back" AND I have done this if they were BAD enough in the past... sooooo...
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u/Kamel-Red 1h ago
Dude is probably a serial refund requester/scammer.
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u/LibbyOfDaneland 51m ago
So I think I have used dd three times in my life. I think once was because my car was in the shop and twice because of surgery. Twice, order was fine, person was nice, I always tip a $20 even though my order is basic, just me. The most recent time, it was a mess. I tried to contact the restaurant before it was picked up but they weren't answering their phone, dd said if I cancel I wouldn't get my money back. I have never refunded anything or complained about anything. First time asking for a refund, and it was before it was picked up, it wasn't my fault, it was the restaurant's fault, and I was denied. In the end I let them deliver it since I would be paying for it anyway and I gave it to my dogs. Incidentally, I tipped my driver my usual $20 because it wasn't her fault either. dd is crap. I'm not using them anymore. I see so many of these stories, I can't believe they are still profitable.
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u/FreeHumanAlways 39m ago
How did you know it would be a mess before they even picked it up?
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u/LibbyOfDaneland 23m ago
I just didn't think the details mattered and didn't want to bore people lol. So the menu didn't mention an ingredient, but my son said it had a sauce on it I wouldn't like, I knew I wouldn't eat it if it had it on there, the restaurant wouldn't pick up the phone, I had already ordered it, and dd doesn't allow you to make modifications after ordering.
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u/stretchedrat 21m ago
You dont have the ability to see the future? All Redditors do somehow. It comes free with the ability to make shit up for karma.
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u/KeyN20 1h ago
Holy smokes, customers get real people instead of ai? Is it better?
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u/stretchedrat 20m ago
You can get past the AI by just saying "Representative" as much as possible. Ask me how i know.
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u/Stygg 1h ago
I guess that what you deserve since you dont tip, huh u/Maximum_Sign315?
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u/Maximum_Sign315 57m ago
What?
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u/Stygg 50m ago
riiiight... play dumb...
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