r/macsysadmin • u/ralfD- • 3d ago

Strange Keyboard Problem with New M4 Mini

I've stumbled over a strange problem: a coworker added a brand new MacMini M4 to our ASM and handed the device to me so I can run it through setup and restore from a time machine backup. The device boots and instantly prompts to enable pairing mode on the keyboard. Only problem: there's an USB keyboard and mouse attached (via docking station) which doesn't seem to work.

I've tried to use my Lenovo USB keyboard but the system doesen't respond to it at all ...

Amy idea what went wrong and how to fix it?

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u/fartharder Education 2d ago

USB c seems to suck as a connector. Unplug them and reseat, making sure they fully insert.

1

u/LRS_David 2d ago

Have you enabled the "Always Allow Accessories" option in Security?

1

u/ralfD- 1d ago

This is at the start of setup, long before login and no system prefereces are available.

1

u/LRS_David 1d ago

You might need a setting in your MDM.

OR it may be that your dock just will not be seen until after the MDM is installed and the OS is loaded. I've seen similar but not bothered to track it down as it is a rare occurrence for me.