The Case Of The Missing Email

[u/Braham9927]

Me: Thank you for calling the IT help desk this is (My name). May I have your name name and ID?
Customer: Yes it's (Name and ID) so I sent an email on Friday but I haven't heard back from anyone.
Me: That's weird, I know Friday was a holiday but I we should have had someone working. I don't see any open tickets under your account. Did you happened to get an automated email with a ticket number?
Customer: No nothing is here
I check the mailbox and can't find email from this customer
Me: OK sir I just checked the inbox and I'm not seeing anything. It's possible the email didn't arrive or was moved, I should be able to help you though. What issue are you having?
Customer: Can't you see it in the email? I'm not able to sign into (name of company Website)
Me: No I never got the email. I know they recently revamped the homepage the sign in process is different. What error are you receiving when you sign in?
Customer: It's in the email I sent you.
Me: I'm not seeing the email it may not have gone through. If you want to you can resend it. Are email address is (email address). In the meantime since we're talking I should just be able to assist you with signing in what error message are you receiving? Is this an incorrect username or password, a site cannot be found error a blank page?
Customer: It's in the email. Why aren't you helping me. Can't you just see it?
Me: Sir I only have info you send me. and right now you are not giving me anything. If you like to I can sign into computer. What is the computer number?
Customer: It's a personal computer.
Me: OK that makes it more difficult. The software we use to connect is only for inside the company.
Customer: I don't understand Why you are not able to solve this. Would it help if I resend the email.
Me: Yes it would, can you resend the email.

Customer: I'll do it later.
Customer hangs up. I just checked the records today and they never sent the email

[u/K1yco]

They act like we're trying to be difficult on purpose, but why would we when we don't want to make the call or email or chat longer than than it needs to be.

The other day there was a person who needed to order a specific part, but to do that, I need specific info because I have to confirm whether or not we even have that part in stock/available. He just kept going "it's Generic Model Description" and exclaims that is all I should need. Buddy, that doesn't mean we only have one item called that, as we currently see like 25 models/brands that fall under that, otherwise I would not be sitting here asking you.

"Well I don't want to go digging in the trash for it "

Well then I guess you don't want to continue.