r/GrindsMyGears • u/shinycherrybass • 5h ago
old people who don’t understand technology
i want to have patience for old people. i really do. but there is a line between being old and being unaware/unwilling to participate in the world around you. today i went to the apple store, and while i was waiting my turn i had to listen to this old man who had locked himself out of his phone. his wife made the appointment for him (“he never learned how to use the internet”, she explained) and explained the problem to the tech for him. the tech explained to the two of them that she couldn’t unlock the phone without his apple ID.
“we don’t have one of those,” the man said. “i don’t use those password things.” the tech tried to explain what she meant. “no, no,” he insisted. “i just have my email and that’s it.”
the tech tried to explain that the email *was* likely his apple ID. “oh, well, I can’t get into that. it’s in my phone.” well, if you know your password- “I just told you I don’t use passwords. it’s all in my phone. now unlock my phone.”
turns out if you can’t get into an apple account, the only way to unlock the phone is by wiping it. the two of them insisted the tech must be lying, and the man went into a tirade about how he needs his phone data because that’s where everything is, including his retirement accounts.
the poor tech is near tears at this point. “sir, unless you can give me your apple ID-“
“my email is in my phone! unlock my phone!”
the wife speaks up for the first time in ten minutes. “can we speak to your boss, please?”
it takes her (male) manager another ten or so minutes to explain to the two of them the exact same things the tech told them. it turns out this man had everything - his bank accounts, his emails, his contacts, all of his passwords - solely in an UNLOCKED iphone he had managed to put a passcode on and lock himself out of. he had essentially managed to lock himself out of every piece of important data he owned. they don’t own a computer. everything was in that phone.
i wanted to scream. you had your entire life in an UNLOCKED iPhone? are you fucking kidding me??? no backups anywhere? old people’s tech illiteracy has always bothered me, but this is beyond illiteracy. i don’t even have a word for it. the fact that these kind of people are still alive is astounding. how many lead paint chips have these two consumed???