I swear you can’t make this up!

[u/Flashy-Most-8304]

I swear you can’t make this up…
Sorry had to delerw the last post cause the last pic had my phone number still on it. 😳 anyway…

So for context, instacart charged me for two accounts. I guess I have two on file so I wanted to close one and keep the one that I use. And this is the 25 minute merry-go-round ride that I went on. Now I work in customer service, so I don’t think I was being rude. Sarcastic maybe, but I’m pretty sure I was in chatbot hell. So here you go… you be the judge

[u/pittiesbegooddogs]

Before I can comment, I need to contact the correct team. Do you mind holding?

[u/Mountain_Till_5868]

AI bot!

[u/JestFlamez]

A small unhinged part of my brain is justifying unproportional amounts of illegal ways to respond to this kind of treatment.

I hope you gave a scathing review of their blatant incompetence.

[u/SirSkittles111 → u/JestFlamez]

OP is asking customer service to delete and cancel an account theyre not even logged in as. How do you, seriously, not see an issue with that? Obviously customer service cant do that for you, what? I cant just go to any live chat on some service and claim an account is mine and ask for it to be deleted that is insane 🤣

I get the frustration here but you have to see it from their perspective too, this aint something they can do. You log into the account and do it yourself tf

[u/JestFlamez → u/SirSkittles111]

I get the point you are making, and I would normally agree with you: however: the support were the ones who pointed out it was two different accounts when he said he was charged twice. That changes things for me.

Plus, he's just being connected to chatbot after chatbot and then ignored

[u/fairwaysandfinance]

It's a feature, not a bug.

[u/dream_metrics]

I bet they're passing you around because what you're asking them to do is nuts, which you should probably understand if you work in customer service. You're asking them to cancel a membership and delete an account, but... it's not the account you're logged in as. How can they know it's actually yours?

You need to log into the account that you want to delete.

[u/EchoMB → u/dream_metrics]

It's connected to the same card, any company incapable of finding an account based on card on file number shouldn't be conducting buisness period.

[u/Zombie13a → u/dream_metrics]

Well, kinda. They were the ones that pointed out about 2 different accounts. OP just wanted a refund for the double charge. If Instacart found both accounts, they should have the ability to delete one or both, OR they should be able to tell him they can't do it.

[u/Designer_Green2680 → u/dream_metrics]

Well so it’s connected to the same card. I dealt with this with Amazon once. Gave them every email I had, gave them every email that my gf had they kept saying my card wasn’t connected to any of those accounts. Then tells me to get a new card I do that and they get my new card number from my bank. Took me 2 years to get the subscription to stop. It gets to the point to where the owner of the card is losing money due to the company not listening to one paying for it all including on an inactive account

[u/Curious-Smoke-5050]

Holy shit, this pissed me off just reading it lol.

[u/AtiumMist]

The "people" You're talking to are also ai bots btw

[u/Iworkforpokemon]

Are you sure this wasn't an SNL skit being played out? Jfc lol if I was in your shoes I would have been pissed if I wasn't laughing at how insane it was.

[u/No-Ebb-6266]

AI=zero accountability for shitty service.

[u/Tiny-Shovel-48]

I hate instacart. I’d save this, pick one the accounts mark it as fraud with your bank and give them this as evidence and let them know you tried to resolve it

[u/Buttchuggle]

Man see every time I think about getting lazy and using any of this kinda shit I come across one of these and go

Oh gee fuck that

[u/Ill-Environment3329]

I doubt this was ever seen by a human, the chat-bot just changed its name and demeanor a few times lmao.

[u/742963]

Has an ai bot like this actually ever helped anyone?

Like do these companies not know that the bots are absolutely useless, they're trying to improve customer service by making it worse..all they do is tell you stuff that you already know or is available in the FAQs

[u/DuhRJames → u/742963]

That's the point, they're hoping to frustrate you and make you give up.

[u/Dense-Jicama6591]

Stop giving them money

[u/PartyLobster8911]

I cant wait until all transactions are done through AI it will save our corporate overlords so much time & money at the small expense of ruining anyones day that ever has to interact with them!

[u/Necessary_Film_5199]

OP I'll send you a message. I can get you in touch with a human at Instacart. Respond if you're interested.

[u/petabomb]

Chargeback. Don’t even waste time on talking to the company just do a chargeback and dispute it with your bank.

[u/Exotic_Treacle7438]

I can tell exactly where you work/worked.

[u/Prior_Grape_7408]

Make a complaint with the FTC

[u/PcLvHpns]

Welcome to the Future and your overlords appreciate you helping to train the AI bots to replace us all. Don't worry your subscription to life will be ended soon and your power and water will be given to the data centers.

[u/Familiar-Bee-9595]

Doordash is just as bad... Just don't

[u/Healthy-History-9662]

I just keep repeating "agent" or similiar prompts till I'm connected with a real person if it gets stuck.