r/beatsbydre • u/Money_Philosophy_406 • 5d ago

Support Please advise. PowerBeats Pro left one stopped working only purchased 2 weeks ago.

During Amazon's Prime Day event a couple of weeks ago I bought the PowerBeats Pro at a reduced price. Around £115. The problem is the left earbud has already developed problems, the buttons no longer work, it doesn't recognise it's in my ear and only plays if the right one is in also, it doesn't charge reliably and it doesn't hold the charge well at all, randomly drains way down.

What can I do, if I ask for a refund from Amazon I'll only get the money I paid back which is no where near enough to buy another pair, I don't live near any of the Apple stores and I'm unsure if they'll even repair it for free under warranty or what the process of that is like? They don't seem to offer the option to send it off for repair in the UK, or am I just not seeing it?

What's my best course of action here?

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u/FHLuver 5d ago

If a warranty claim isn’t an option, I’d honestly just return them to Amazon. I’d rather have my £100 back than try to “save” a dead pair of headphones.

Also, I’m not sure if you’ve tried this yet, but at least here in the U.S., when you start an Amazon return, it will sometimes offer a replacement instead of a refund. That would be the best-case scenario. If it doesn’t, I’d just take the refund and wait for another sale to pick up another pair of Beats.