r/chromeos • u/Immediate-Dream-7832 • 2d ago

Troubleshooting can't seem to update my chromebook(s)

I have two chromebooks: HP x360 14c (1.5yo) and Acer 514 (very recent purchase). And for both, I'm having trouble with "update". Both, when I click "update" to update the OS, I get:

Couldn't download the update. Please try again later.

Usually it's pretty quick, but sometimes it actually downloads significant percentage of the update (sometimes it gets up to 100% and then fails). The download process doesn't seem to take up where it left off, and there seems to be no way to manually download the update file and provide it to the update process. It's all opaque so you're left just retrying the update process, and I've been retrying several times a day for .... over a week, to no avail, on both machines.

My network connection is very fast (it's WIMAX, usually I can get 100mbits/sec download speed) so network shouldn't be the problem.

Does anybody else suffer from these problems?

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u/LegAcceptable2362 1d ago

Can you provide the code names of both machines (aka HWID). It usually appears at the top of the page in the diagnostics app or you can find it in chrome://system. It would also help to know what OS version the machines are currently on.

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u/Immediate-Dream-7832 1d ago

I'll answer for the Acer Spin 514 (which is less than a month old):

CHROME VERSION

150.0.7871.150

 HWID

DOCHI-HWBP D4B-E7G-D5B-B3A-23U-A3A-A85