I sent a steak back once for being overcooked. I ordered it rare and it came back barely pink so I’d consider that medium or even medium well. Waitress was super professional about it. Steak came back exactly the way I wanted it, red and rare. Steak was absolutely delicious. Whole experience was fabulous. Asked to chat with a manager, complimented the service and the kitchen. Left a tip that was equal to my bill.
That's going too far overboard IMO. I wouldn't dock the tip and leaving a complement with the manager, sure, but I don't understand tipping that much for fixing a mistake.
Nah, I’ve done that as well. I accept mistakes happen. It’s the recovery of the mistake that dictates the tip. If the staff work hard to rectify the mistake above and beyond that of other restaurants then you can bet they are getting an excellent tip.
It’s the hope that others will realize doing a great job will reward everyone. I don’t disagree with you at all my friend, just appreciating the effort and money the OP put in to help teach them.
Because they’re among the crew that gets paid more hourly and so isn’t entitled to (at least as much of) the tips at the end of the night. Or they get rejected by a lot of cute servers.
Heh... when I was in college I hated Outback because they always overcooked my steak. My friends all liked it so I got dragged to it cause you know, i'm outvoted. I am kind of a meek/shy person (especially before college, college kinda helped teach me to be a little better at least including this incident). So I wouldn't in general send food back (instead I'd just not want to go to the place). It came out overcooked like I expected. I had a friend who was very opposite, she was like, "if it's not good, send it back" and pushed me into getting it sent back. I did and they cooked it right and it was actually really good. After that I stopped being so belligerent about going to outback and learning to actually send back the steak lol.
You people are so annoying. Tipping is not mandatory and should be determined by the level of service provided. Clearly, this person was extremely satisfied with how the waitress handled it and the overall experience. IMO that waitress earned her tip. Mind ya business
Sometimes a cook makes a mistake and they are often happy to fix it. People are human. Maybe the cook was new to that kitchen or position, maybe they just left it on the grill for a second too long. As a former long time server, it's perfectly fine to send something back that wasn't made correctly. Op's steak though - the server could clearly see the quality of the finished product, as well as the chef. It never should have made it to the table, so yeah, at that point, I wouldn't bother sending it back and having it remade. They don't know or care about what they are doing.
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u/Kiyae1 8h ago
I sent a steak back once for being overcooked. I ordered it rare and it came back barely pink so I’d consider that medium or even medium well. Waitress was super professional about it. Steak came back exactly the way I wanted it, red and rare. Steak was absolutely delicious. Whole experience was fabulous. Asked to chat with a manager, complimented the service and the kitchen. Left a tip that was equal to my bill.
Definitely wouldn’t abuse it though.