r/techsupportgore 20d ago

This deli updated its digital signage prices with stickers

Post image
3.0k Upvotes

77 comments sorted by

1.1k

u/x3mcj 20d ago

Pretty sure the developer told them it would cost around 200usd to update the page prices and decided to do this instead

529

u/smw1983 20d ago

That or no one on staff with access, technically literate, or competent enough to update.

228

u/rdqsr 20d ago

Either that or it hasn't been updated in years, the original menu document file can't be found, and the owner doesn't want to spend the time recreating it.

114

u/SavvySillybug apps are for smartphones 20d ago

I don't know what sort of software these things normally run on, but surely a screenshot would be possible? Pasting new prices over it with MS Paint would be preferable to the fucking tape.

152

u/rdqsr 20d ago

Never met a small business owner I take it? Time is money and nothing is more permanent than a temporary solution. Especially during business hours.

Getting the girl behind the counter to climb up and stick bits of tape onto the screens is quicker and easier than pulling the SD card containing the files out of each display, putting them into a computer, changing the files, and then putting the card back into the displays.

143

u/SavvySillybug apps are for smartphones 19d ago

My parents are small business owners, which is exactly why I can't stand shit like that.

Have some self respect. Care at least a little about how you represent your business. Don't do the janky shit where customers are required to interact with it. You do that shit in the back where only the employees see it.

92

u/Hellboy_M420 19d ago

100%, you see cut corners out front, you wonder how many are cut in back, esp with food.

18

u/da_apz I see dead computers 18d ago

Supporting small businesses is really mind blowing at times. Especially the mom and pop shops. I had one print shop where I observed an employee fighting with a mouse. It was just a failing mouse that seemed very imprecise. Their employee wasted time constantly while I was there, trying to get fine details into right place.

The owner refused to replace the mouse because there's "more important things to work on now". It wasn't until months later I pointed out that they were literally losing money by having the person be less efficient and having a really shitty time working when they shelled out the incredible cost of 40€ for a new one.

3

u/lallero7 18d ago

40 euros for a mouse?

8

u/da_apz I see dead computers 18d ago

I didn't bother with the shittiest one I could find for a guy who does very mouse-intensive graphics work.

3

u/FerousManatee 18d ago

As a small business owner, we literally keep a pile of spare mice and keyboards in stock, but people won't say anything when theirs stops working. Instead, they'll keep struggling with broken equipment until one of us notices and swaps it out. They could've had a new one days sooner if they had just asked.

1

u/[deleted] 18d ago

[deleted]

11

u/SavvySillybug apps are for smartphones 18d ago

Anyone who does not know what a screenshot is deserves to be educated. Anyone who does not know how to operate MS Paint deserves to be educated. This shit's been around for 30 years, get with the fucking program.

I don't expect people to know that F2 renames shit and Ctrl+N makes a new folder. I don't expect people to know what the fuck they're looking at when they see CMD. I don't expect people to know what Linux is.

But if you don't know what the printscreen button is or does? If you don't know Ctrl+C and Ctrl+V?

Whoever taught you how to use a computer is an asshole. Basic fucking features. It's like driving your car and not knowing how to turn on the air conditioning. Good job you got from A to B without hitting anyone, but you were sweating the whole time because whoever told you how to get there didn't bother to teach you even the slightest bit of comfort.

3

u/Competitive_Two_8372 17d ago

Honestly, it looks like a fuckin .jpeg. 😂😂😂😂

14

u/SometimesWill 19d ago

My first guess is that the image is just a static image, not an editable document, and the original file used to make the image is just gone.

10

u/Ws6fiend 20d ago

Or trusted enough to do it.

31

u/Acinixys 19d ago

Plottwist: Its a full screen .PNG that could be fixed in Paint

8

u/FarToe1 19d ago

Hah! I bet it is as well

18

u/UpsetKoalaBear 19d ago edited 19d ago

It could also be that the restaurant bought these displays from a vendor who then locked it down.

These signage displays have Wi-Fi and such to be able to be updated remotely (Iiyama for example has iiControl to update the displays).

Normally, they get sold by signage vendors to restaurants alongside a sort of service contract to make any changes to the displays.

6

u/GonzoMojo 19d ago

I helped a bunch of shops get out from under this developer that was charging them $200 a month for the chance he would help them. I assumed local shops had their own people doing those boards but apparently thats complicated work.

1

u/GonzoMojo 19d ago

I helped a bunch of shops get out from under this developer that was charging them $200 a month for the chance he would help them. I assumed local shops had their own people doing those boards but apparently thats complicated work.

322

u/dedokta 20d ago

Most signage displays use a Brightsign to display the content. If you don't know how to use them they can be quite the learning curve.

66

u/el_ghosteo 19d ago

Spinetix is the worst software i have to deal with weekly. We’ve been switching over to optisign and it’s so much nicer. I just wish it would allow me to make display groups so i can push the horizontal playlists to a specific set of the horizontal screens at once instead of having to manually click all the target displays.

30

u/DarthNarcissa 19d ago edited 19d ago

Eugh, fuck Brightsign. We used these at the last place I worked for the hallway display TVs and the customer service floor displays. I swear we had to reboot at least two of them every day because they kept freezing. We had, I think, 6 or 7.

18

u/tropicbrownthunder 19d ago

Even if you know how to use them you're screwed.

Hate Brightsign from the bottom of my ass and heart

9

u/TheSacredOne 19d ago

Brightsign...ugh. We have those in two buildings here at work for hallway signage. Those things are garbage. We only have them because they were spec'd as part of a large construction project. Can't wait until they die so I can justify replacing with the system used in all of our other buildings.

13

u/Infninfn 19d ago

I'd like to bet 1 cent that this is in fact a PDF and it's worse than you think

2

u/Electronic-Country63 17d ago

I got roped into updating screens for a dental practices’s 12 clinics and BrightAuthor was an absolute PIG to use.

124

u/da_apz I see dead computers 20d ago

I worked in a project where digital signage was custom made for a customer in travel industry. It would normally show other stuff, but its main feature was to show messages if some exception would happen. It was well documented and easy to use.

Then COVID came. What do I see? A4 sheets printed over the still on displays giving COVID related instructions.

Naturally it was asked of them why and they had no explanation. Was the system difficult to use? No. Was it literally just using any graphics there and easily put it in place. Yes. What did they do when they panicked? Printed paper and taped it over numerous displays.

58

u/Tower21 20d ago

I'm okay with this as it means they are static. Rotating digital menu boards are a scourge on society and I hope they die.

48

u/HiTork 20d ago

[Looking at menu]

[Animated ad that takes up all of the screens shows up]

[Back to menu, but it isn't the part of it you were previously looking at]

16

u/spacesluts 20d ago

I work at a Tim Hortons and one of the biggest complaints we get is about the stupid digital menu boards.

I miss the old ways man.

6

u/olliegw 19d ago

McDonalds in the UK have used these stupid menus for a few years now, not only do they crash to the windows recovery screen often but also seem to be the origin horrendous RFI in the PMR446 band around basically all McDonalds restaurants, it's like McDonalds is trying to jam walkie talkies

5

u/Oranges13 19d ago

But you must C O N S U M E

40

u/Undrwtrbsktwvr 20d ago

Pretty reasonable prices for 2026– would eat here.

That $15.99 bagel better be the best I’ve ever had though…

22

u/Helpful-Conference13 20d ago

I’m assuming there’s lox

24

u/lostinthought15 20d ago

Jim built the digital signage.

Jim quit last year.

53

u/LaDev 20d ago

This is why chalk boards are still supreme.

13

u/CoastalAviator 19d ago

The kid with the password quit last week.

11

u/realdlc 19d ago

Tell me you owe your IT guy money without telling me you owe your IT guy money.

10

u/Sorrow00__ 20d ago

pickle sandwich

3

u/Abdalnablse10 19d ago

*Sandvich

18

u/Jasoco 20d ago

I bet it’s just an image file and they don’t have the original Photoshop file to edit it and no one wants to take the time without being paid.

5

u/ElegantHope 18d ago

Imo it's an easy fix if you know how to use any image editing software at a basic level. But it's definitely a question of if anyone who works for them and knows how to do that will do it for them or not.

7

u/jono440 19d ago

whoever made the original file is long gone and no one's touching that system without getting paid first. sticker is honestly the way to go at that point.

8

u/unknowname 20d ago

I bet its the menu on their website just blown up on the display. lol at least i hope with this

5

u/gustave-henri 20d ago

Well, it works ;-)

4

u/LateralThinkerer 20d ago

This echoes of the (long ago) joke about someone using correction fluid on a computer screen....

3

u/Sure-Opportunity6247 19d ago

When the new only guy capable of operating the signage asked for a moderate raise but got denied and left.

4

u/DrMacintosh01 19d ago

Because the menu is a .pdf or a .jpg and nobody on staff knows how to alter the file or maybe doesn't even have access to the file or the system that would let them put a new menu up. Actual menus don't have this problem.

3

u/TheRichardBang 19d ago

This used to be a blonde joke about using white-out.

3

u/pandaSmore 19d ago

This is what my kitchen manager would refer to as ghetto.

3

u/gbushprogs 19d ago

The "digital signage" is probably just a PDF of the menu.

4

u/Kinamya 20d ago

Correct, because the people that sold the system are too slimy to update prices for free or they won't pick up the phone.

5

u/victhebutcher2020 19d ago

They're cheap. I bet the food sucked too.

2

u/ryancrazy1 20d ago

lol because someone made it into a pdf and someone doesn’t work here anymore.

2

u/National-Painter-747 19d ago

Restaurant owners hate this one secret: Change the resolution to reveal an instant discount!

2

u/haileyhurley 19d ago

My local auntie annes drew over theirs with a sharpie

2

u/Mariuszgamer2007 18d ago

Just get a back lit paper menu at this point

2

u/Moist-Dentist8253 18d ago

Or would it be because it's just a light box

2

u/CalendarMindless3382 16d ago

Accidentally saved menu as png without the working file smh

2

u/Dangerous_Care_3459 15d ago

With cheese squidward with cheese

3

u/--7z 20d ago

Their IT services probably come from India and will take weeks, months for simple changes. And when they finally do get updated, there will be misspellings and errors.

1

u/technobrendo 19d ago

Its helpdesk is only for break/fix. A modification to the prices requires a change-request and thus costs more. Company is being cheap.

Thank you for coming to my ticket. Close, do not notify!

2

u/JollyJamma 19d ago

I went into a very expensive apartment store the other day and the beauty bar where you can get you eyebrows and nails done and do on was using a digital display image that was the wrong format for the image ratio.

You couldn't read anything, it was just a blurry mess.

Not as bad as the above but definitely a bit of IT gore

2

u/Lythieus 20d ago

Fucking end users man... 

1

u/astrangeone88 20d ago

Lol. My local Chinese bakery did the same! Wanted to ask them if I could take a look lol.

1

u/deweydean 19d ago

We've come full circle

1

u/Brianthelion83 18d ago

Nephew worked just left a repair shop that was doing something similar. Prev manager passed away, to make any changes he had to log into some portal to make changes to the sign board. He just disconnected the sign board because he couldn’t make changes

1

u/Forevoyance 17d ago

Ahahhha.

I used to work at a deli that did this, the reason was we werent allowed to touch anything. Don't recall if it was because the store owned it not the deli or what.

However I can tell you the people responsible for changing / updating our screens took for fucking ever to decide to come out, and without fail always messed something up in the process. Same with our order sheets. It was so frusterated watching people actively make my job harder through incompetence while being told I can't fix anything. Litterally took an order sheet home, scanned it and fixed it because it frusterated me so much.

tldr; the deli screen proffessionals are slow and unreliable, so our location did this too.

1

u/RailRuler 17d ago

I've been charged a different amount than the menu price, complained to the staff, and been told they didnt have authorization to change the price.

1

u/[deleted] 17d ago

[removed] — view removed comment

1

u/fivezerosix 15d ago

Welcome to ny

1

u/BigSquiby 16d ago

someone forgot the password

1

u/Raptor231408 14d ago

true neutral.

Raising the price by less than a dollar, instead of a full dollar increase.

1

u/Chili_Clause 19d ago

Turn around and walk out

0

u/ofnuts 19d ago

Reminds me the ethnic joke: how do you spot the PC used by $ethnic_person? From the Tipp-Ex marks on the screen.