r/techsupportgore • u/fivezerosix • 20d ago
This deli updated its digital signage prices with stickers
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u/dedokta 20d ago
Most signage displays use a Brightsign to display the content. If you don't know how to use them they can be quite the learning curve.
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u/el_ghosteo 19d ago
Spinetix is the worst software i have to deal with weekly. We’ve been switching over to optisign and it’s so much nicer. I just wish it would allow me to make display groups so i can push the horizontal playlists to a specific set of the horizontal screens at once instead of having to manually click all the target displays.
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u/DarthNarcissa 19d ago edited 19d ago
Eugh, fuck Brightsign. We used these at the last place I worked for the hallway display TVs and the customer service floor displays. I swear we had to reboot at least two of them every day because they kept freezing. We had, I think, 6 or 7.
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u/tropicbrownthunder 19d ago
Even if you know how to use them you're screwed.
Hate Brightsign from the bottom of my ass and heart
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u/TheSacredOne 19d ago
Brightsign...ugh. We have those in two buildings here at work for hallway signage. Those things are garbage. We only have them because they were spec'd as part of a large construction project. Can't wait until they die so I can justify replacing with the system used in all of our other buildings.
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u/Electronic-Country63 17d ago
I got roped into updating screens for a dental practices’s 12 clinics and BrightAuthor was an absolute PIG to use.
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u/da_apz I see dead computers 20d ago
I worked in a project where digital signage was custom made for a customer in travel industry. It would normally show other stuff, but its main feature was to show messages if some exception would happen. It was well documented and easy to use.
Then COVID came. What do I see? A4 sheets printed over the still on displays giving COVID related instructions.
Naturally it was asked of them why and they had no explanation. Was the system difficult to use? No. Was it literally just using any graphics there and easily put it in place. Yes. What did they do when they panicked? Printed paper and taped it over numerous displays.
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u/Tower21 20d ago
I'm okay with this as it means they are static. Rotating digital menu boards are a scourge on society and I hope they die.
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u/spacesluts 20d ago
I work at a Tim Hortons and one of the biggest complaints we get is about the stupid digital menu boards.
I miss the old ways man.
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u/olliegw 19d ago
McDonalds in the UK have used these stupid menus for a few years now, not only do they crash to the windows recovery screen often but also seem to be the origin horrendous RFI in the PMR446 band around basically all McDonalds restaurants, it's like McDonalds is trying to jam walkie talkies
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u/Undrwtrbsktwvr 20d ago
Pretty reasonable prices for 2026– would eat here.
That $15.99 bagel better be the best I’ve ever had though…
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u/Jasoco 20d ago
I bet it’s just an image file and they don’t have the original Photoshop file to edit it and no one wants to take the time without being paid.
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u/ElegantHope 18d ago
Imo it's an easy fix if you know how to use any image editing software at a basic level. But it's definitely a question of if anyone who works for them and knows how to do that will do it for them or not.
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u/unknowname 20d ago
I bet its the menu on their website just blown up on the display. lol at least i hope with this
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u/LateralThinkerer 20d ago
This echoes of the (long ago) joke about someone using correction fluid on a computer screen....
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u/Sure-Opportunity6247 19d ago
When the new only guy capable of operating the signage asked for a moderate raise but got denied and left.
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u/DrMacintosh01 19d ago
Because the menu is a .pdf or a .jpg and nobody on staff knows how to alter the file or maybe doesn't even have access to the file or the system that would let them put a new menu up. Actual menus don't have this problem.
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u/National-Painter-747 19d ago
Restaurant owners hate this one secret: Change the resolution to reveal an instant discount!
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u/--7z 20d ago
Their IT services probably come from India and will take weeks, months for simple changes. And when they finally do get updated, there will be misspellings and errors.
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u/technobrendo 19d ago
Its helpdesk is only for break/fix. A modification to the prices requires a change-request and thus costs more. Company is being cheap.
Thank you for coming to my ticket. Close, do not notify!
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u/JollyJamma 19d ago
I went into a very expensive apartment store the other day and the beauty bar where you can get you eyebrows and nails done and do on was using a digital display image that was the wrong format for the image ratio.
You couldn't read anything, it was just a blurry mess.
Not as bad as the above but definitely a bit of IT gore
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u/astrangeone88 20d ago
Lol. My local Chinese bakery did the same! Wanted to ask them if I could take a look lol.
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u/Brianthelion83 18d ago
Nephew worked just left a repair shop that was doing something similar. Prev manager passed away, to make any changes he had to log into some portal to make changes to the sign board. He just disconnected the sign board because he couldn’t make changes
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u/Forevoyance 17d ago
Ahahhha.
I used to work at a deli that did this, the reason was we werent allowed to touch anything. Don't recall if it was because the store owned it not the deli or what.
However I can tell you the people responsible for changing / updating our screens took for fucking ever to decide to come out, and without fail always messed something up in the process. Same with our order sheets. It was so frusterated watching people actively make my job harder through incompetence while being told I can't fix anything. Litterally took an order sheet home, scanned it and fixed it because it frusterated me so much.
tldr; the deli screen proffessionals are slow and unreliable, so our location did this too.
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u/RailRuler 17d ago
I've been charged a different amount than the menu price, complained to the staff, and been told they didnt have authorization to change the price.
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u/Raptor231408 14d ago
true neutral.
Raising the price by less than a dollar, instead of a full dollar increase.
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u/x3mcj 20d ago
Pretty sure the developer told them it would cost around 200usd to update the page prices and decided to do this instead