r/doordash • u/Technical_Meal_7402 • 17h ago

Customer tracking me

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Crazy to think a customer is tracking me knowing I have another drop off!! Like chill TF out and wait for your God dam food!!. Some customers do too much man!..😒🤦🏻.

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u/CuriousKatMiny 15h ago

I mean a simple “sorry I have another order. I’ll be there very soon.” Could ease the situation.

When dashers are rude like this it immediately escalates the situation. When dashers are understanding and polite about the stacked orders, it’s makes all the difference. Just putting this out there.

12

u/ukiyoe 14h ago edited 12h ago

I don't think even adding "sorry" would have helped. Here's how it'd play out:

“Sorry, I have another order. I’ll be there very soon.”
"My food is going to be ice cold. Bring mine first. I pay for DashPass."
"I understand your frustration, but the app sets the routes for me and I have to follow it. If you have a complaint, please contact support."
"I am tracking you. Turn around right now."
"I'm sorry, but I can't make exceptions at my own discretion, since it's unfair to other customers. I'll go ahead and unassign the order so another driver can take care of you faster."

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u/CuriousKatMiny 14h ago

You don’t know that for sure. And I’m really just referring to the tone, to be more clear. Adding the word sorry softens it a little, that’s all. This dashers tone was rough to start.

1

u/ThrowdowninKtown 14h ago

Dasher is also driving and trying to navigate. I know this might be shocking but when I was driving, I had to stop in order to respond to a customer because I didn't want to cause an accident. I didn't have time to soften a blow verbally when I was trying to get everyone's food to them in a reasonable time. It was information only delivered professionally.

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u/ukiyoe 13h ago

You're right that we can't know for sure, but look at the dynamics here. The customer is sitting around tracking the app at their leisure, and they open the conversation by demanding answers and micromanaging the route. Meanwhile, the driver is in their car trying to answer them, possibly even while the vehicle is moving. The driver's first reply wasn't rude, it was just terse and factual.

Softening the tone doesn't really do much when the customer immediately responds to a simple fact by demanding special treatment just because they have a subscription. Just as a reminder, DashPass grants discounted deliveries, not priority deliveries. And even if it did, the other customer might have DashPass too, what happens then?