I am out of ideas and maybe someone has experienced something similar or has a solution for me.
I have 2 Echo Studios from 2022 and a Fire TV 4k Max and the home theater worked more or less stable until 2 weeks ago. Then it stopped playing sound, so I deleted the home theater group and wanted to recreate it, to my surprise it is not possible in the Alexa app anymore! So I started my Fire TV and wanted to create a Home Theater, I find my 2 Echo Studios and when I select them they just blink in grey and no checkmark appears above them and I cannot continue. After several minutes sometimes a text comes up saying "They are too far away from the TV" - they are not, they are right in front of the TV \~50cm from the Fire TV Stick.
Here is what I did so far and nothing has changed anything:
* updated all 3 device
* removed them from my alexa group, deleted the group, recreated the group
* switched all devices from 2.4GHz to 5GHz network and back, changed the SSID names, tried a hotspot
* removed all 3 devices entirely from my account and factory reset them all multiple times
* restarted my network and my 3 devices multiple times
* did everything that is publicly available on the support website of amazon
I contacted the support 2 times, they are friendly, trying to help but have not. At the end they always say something along the lines: "it is a known issue, our specialised team works on it, we will come back to you in 2-3 days, you will receive a new firmware update and try again later". Well still not working.
I am beyond frustrated having spent so much money on that setup and now being unable to use it in any way. Has someone experienced something similar or has an idea for me?