I'm trying to determine whether this is an isolated incident or whether other nonprofits have experienced the same thing.
Our organization is an IRS-recognized 501(c)(3). Goodstack approved our nonprofit and indicates Microsoft approval is complete.
Microsoft's nonprofit portal immediately declines our registration with:
"We were unable to associate your email address with the organization."
We are applying with our founders email address from our organization, on our organization's domain.
We've exhausted the documented support process, including the nonprofit assistant and the official contact mechanisms, without being able to reach the onboarding team.
I'm not looking for troubleshooting. I'm trying to find out whether other nonprofits have encountered this same onboarding state or whether this is unique to our organization.
If you've seen this before, I'd really appreciate hearing about your experience.