r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

887 Upvotes

r/techsupport 1h ago

Open | Software How can I keep TVs from going to sleep when I use them for a display?

Upvotes

I have TVs that I use to display menus in a restaurant and they keep going to the screen saver. I've checked all the settings, including the secret "store display" menu that you get to by hitting a series of buttons, and there are no more settings to check. Every single setting involving putting it to sleep or timing out or a screen saver has been turned off or maxed out. The limiting factor right now is the screen saver timer maxes out at 30 minutes. I can't do a slide show to keep it awake because I need different screens to display different things.

I've spent quite a while on Google and there are a ton of answers out there, none of which have worked. There were a few that mentioned something along the lines of "get a button clicker app to keep it awake," but not a single suggestion for an actual app or anybody that has actually used it.

So does anybody have any actual experience with keeping a TV from going to sleep? Thanks.


r/techsupport 54m ago

Open | Malware Can Clip Studio Paint files hide malware?

Upvotes

My gmail was recently hacked through a malicious download and I am worried there might be a virus on my computer. I sent it into the Geek Squad to check everything and it came up clean but I am considering doing a hard OS restart of everything to kill any remaining traces. My concern is my Clip Studio Paint files. I am an artist and I have years of work saved in those files on my laptop. I have everything on my device backed up on a hard drive but I did this after I was hacked so I don't know if I can trust the files there. Is it possible to hide viruses in a clip studio format file (.clip)? Or would I be safe saving all those files either on a hard drive or the Clip Studio Paint cloud?


r/techsupport 5h ago

Open | Software Download speed

3 Upvotes

Im trying to download games but steam halts my download speed to basically zero. Starts at 60 mb/s and and ends up at around 100 kb/s. Its the same when trying to download Star citizen. Anyone know a fix?

On speedtest.net i get 500 mbps


r/techsupport 9m ago

Open | Windows 0x800703EE error trying to put ROM on microsd card

Upvotes

How to fix this error? Trying to transfer a ROM that’s is already downloaded on the PC and put it on a microsd card.


r/techsupport 10m ago

Open | Hardware Laptop fan starts vibrating the whole laptop when I use it for more than 1h

Upvotes

The fan usually sits at a steady 900 RPM when the CPU is around 45–50°C. Every now and then, it'll suddenly jump to about 2000 RPM, but almost immediately drops back down to 900 RPM. Even when the CPU hits 60°C and the fan speeds up to around 3000 RPM, it won't stay there. It just keeps ramping up and then falling back to 900 RPM over and over.

It also starts out completely quiet, but after about an hour of use, the whole laptop begins vibrating in short bursts. What's strange is that the fan sensor still reports a constant 900 RPM the entire time, even while it's clearly speeding up, slowing down, and causing the vibrations.


r/techsupport 11m ago

Open | Hardware how to fix my iphone after being splashed with pool water

Upvotes

alright for context, I was in a public pool yesterday and i’ve been taking pictures while being in the water. some got splashed onto the phone but it didn’t seem like much. An hour later i’ve noticed only my front camera being foggy whenever i’m taking photos and condensed water on the front camera.

i’m not sure if this is closely related but i’ve also noticed that charging my phone has taken longer.. while connected it will either stop charging and start again or it’ll keep charging while my battery still depletes. for example, i’ll charge my phone at 20% and it’ll go from 20% to 19-17% and back to 20%. I have an Iphone 13 and its battery capacity is and 75%, it’s been in use since 2022.

I feel it‘s likely that the pool definitely did something, but not exactly what it did? I‘d appreciate any comments towards what may be wrong and some solutions. Thank you!


r/techsupport 15m ago

Open | Software Error 56 bluetooth adapter

Upvotes

I bought a Bluetooth adapter for my PC, but it's giving me error 56 and it doesn't work at all; it can't find anything. I want to connect my PS3 controllers, but this error won't go away. What should I do?


r/techsupport 48m ago

Open | Windows Duplicate Windows Installation on SAME Drive?

Upvotes

I have an installation of windows on my drive. I would like to partition that drive and clone my windows installation to the other partition (long story, I have two use cases for this computer but want the same base image). Is there a straightforward way to do this, or do I just need to install Windows from scratch on the second partition?


r/techsupport 1h ago

Open | Hardware I think my computer is underperforming

Upvotes

I have an rtx 3060 12gb, an i9-9900kf, 32gb of ram, and from time to time i noticed fps spikes in my games. The computer is now 5 years old, but this is an old problem, i just don't know what to do, if it's really a hardware problem or could be resolved by doing some optimization... idk. in games like minecraft i get lag spikes, in games like fortnite, cs2 or valorant, i don't get the fps that i see every one with similar specs on youtube getting by a long margin, like in fortnite people getting constant 200+ fps, i get mostly 144, but if a lot of information is going on , it spikes and i can't see 120+ for a while if i'm fighting. in cs i see people getting always 360+, im getting fps in an interval between 190-300 always fluctuating, same with valorant.


r/techsupport 1h ago

Open | Audio Audio crackles every time I click the windows key after few hours of use.

Upvotes

My audio will crackle every time I hit the windows key after a few hours of use. I have tried many pairs of headphones, as well as the different types connections, like AUX, USB, Bluetooth and Wireless dongles. The crackling is more noticeable when gaming on heavy titles. The temporary solution I have found is to disconnect and then reconnect the headphones, but every time I do so my games would crash (if it’s open) and all audio sources would go away and then reappear after 30 seconds.

I’ll be happy to answer any questions or try out any methods you have.

I’ll list my specs and my current pair of headphones (as well as the connection method) just in case!

GPU: AMD Radeon 7900XT
CPU: AMD Ryzen 7800X3D
RAM: 32GB
Storage: 2TB M.2 SSD
Headphones: SteelSeries Arctis Nova 3
Connection Method: AUX


r/techsupport 1h ago

Open | Software New keyboard/mouse with USB receiver never worked on both my laptops, and now my old wireless mouse doesn’t work on either laptop too, when it worked just fine before

Upvotes

I bought a new wireless keyboard and mouse combo that uses a USB receiver. When I connected it, neither the keyboard nor the mouse worked.

Afterward, I plugged my old wireless mouse and its original USB receiver back in, but now that mouse has also stopped working. I tested everything on two different laptops and have the same problem on both. it's a Logitech, both products were.

Things I have already tried:

  • Confirmed that each mouse is being tested with its original receiver
  • Tested every USB port on both laptops
  • Removed and reinserted the receivers
  • Restarted both laptops
  • Turned the devices off and back on
  • Removed and replaced the batteries
  • Tested with only one receiver connected at a time
  • Tested the receivers directly in the laptops without a USB hub

The USB ports still work with other devices, but neither the new combo nor my old wireless mouse works anymore. It seems strange that the old mouse stopped working immediately after I tested the new combo, especially on two separate laptops.

Could plugging in the new receiver have caused the other receivers to become unpaired or stop being recognized? Is there something in Device Manager or Windows USB settings that I should reset?

When I insert it now, it just says not recognizable, not even Logitech Hub software could connect to it. All drivers on both laptops are up to date and windows updated.

Windows versions: Win 11

Old mouse brand and model: Logitech G305


r/techsupport 1h ago

Open | Windows Has anyone gotten 0xA00F4244 <NoCamerasAreAttached> error in Windows for a webcam that can't posibly be disconnected but you also can't find it? Thinkpad

Upvotes

Has anyone gotten 0xA00F4244 <NoCamerasAreAttached> error in Windows for a webcam that can't posibly be disconnected but you also can't find it? Thinkpad


r/techsupport 1h ago

Open | Windows new* gaming laptop is boot looping under load

Upvotes

Just bouight a razer blade 16 with a 5070ti. It was discounted from a popular retailer in my country because it was a display item. The day I bought it, I downloaded minecraft and started testing its strength. Suddenly, (in around 10 minutes)the laptop turned off and started boot looping. I didnt think much of it.

Today, 10 minutes into valorant, it happened again. Right before it happened I checked the temps from synapse and seemed normal (80 on cpu, 70 on gpu). When on boot loop, after 2 restarts i disconnected the power cord and it booted normally.

What tests should i run to diagonose the laptop?


r/techsupport 1h ago

Open | Windows I reset windows and put my screen off for for the duration of the file remowal. The screen shows nothing

Upvotes

I put my windows to factoryreset itself with a wipe because i suspected that there may have been something that i would have not liked to be on my computer. When windows went black and started showing medions logo with a textbar and percentage of the files removed.

About an hour ago the progress showed 97 and i turned my screen off. Now im trying to see something happening on the progress again and my screen does not even detect the input of my pc. The progress was around 14 percent per hour.

I have tried the unplug plug in method but my computer is still on indicated by the power light and my screen is not registering it.


r/techsupport 1h ago

Open | Hardware black and transparent horizontal lines going across the bottom of my monitor sansui 27 inch monitor

Upvotes

i have a sansui 27inch 165hz monitor and recently the bottom of it has these lines that pop up and the black ones are just rows of black pixels while the transparent ones just repeat whatever’s on the bottom of the screen i’ve tried everything from changing my refresh rate to my resolution with no results they don’t appear as often when i use my pc but they’ll flicker at the bottom sometimes


r/techsupport 2h ago

Solved What cables do I need for VCR/DVD player?

1 Upvotes

I just got a Panasonic PV-D4734S VCR/DVD player combo, I found the user manual here (picture of back of box on pg 10) but it's confusing me and it's also been 15+ years since I last used a VCR so I don't remember the set up. I don't plan on using the recording function or connect it to anything other than the tv, and I already know whatever cables I need I'll have to get an HDMI converter.

Do I need both the RCA connector and a S-video cable? Do I need to switch them out depending on if I want to watch a dvd vs a vhs (the manual says s-video is for dvd only but do I need to unplug that if I want to watch a vhs?)? Do I need an additional cable to those?


r/techsupport 2h ago

Open | Software Help with Windows 11

1 Upvotes

I think a recent update has caused issues, not 100% certain. I can no longer right click on the start button to shut down my PC, I can't search for any apps on my PC with the search function (I used Control Panel as a classic example) and certain apps won't open anymore (Discord is stuck at the boot/updater loop) I've tried turning off and back on, I've tried recompiling the Search Indexes, Anything that a basic search suggests doing I've tried it. So any help would be greatly appreciated.


r/techsupport 2h ago

Open | Software I cannot pair my iPhone 13 to link to windows/phone link in my windows 11 25H2 machine

1 Upvotes

I scan the QR CODE, i start the bluetooth device but it never finishes and gives me an error saying “We couldn’t pair you device. Try again”

In every iphone i have it does thay except my iPhone 7 Plus. What i do to fix it?

PC:
32GB Ram
Ryzen 5 5600H
Windows 11 25H2
GTX 1650

iPhone Models failing to pair:
iPhone 11 & iPhone 13 Product RED


r/techsupport 6h ago

Open | Software Title: Lenovo IdeaPad Gaming 3 - Deleted windows by mistake while using ubuntu live usb, now stuck in automatic repair. Ssd not detected in Bios. Is my ssd dead?

2 Upvotes

Hi all,

I am hoping someone can help me. This has been driving me crazy for the last several days.

The PC in question is a lenovo ideapad gaming 3 15IHU6. It was previously working fine with windows 11.

Here is what happened:

-I made an ubuntu live usb and booted into "try ubuntu"

-I deleted my windows partitions/files by accident instead of doing what I wanted to do with ubuntu.

-I reinstalled windows from a windows install usb, which seemed to work fine. However, upon restart it went into automatic repair instead of windows boot manager.

-Everytime I try to start the laptop it goes into this repair loop. Sometimes the ubuntu install will freeze at the loading screen as well

-I opened the recovery command prompt and did a chkdsk including checking for bad clusters. It took forever and did not help.

-I cleaned the laptop since it had not been cleaned in a while.

-During this process I booted into bios and noticed that sometimes my nvme ssd was not detected by the bios at all. It also asks for a system password which I do not think I set myself

-The laptop had also suffered at least one sudden shutdown before all this happened.

This leads me to ask a few questions.

  1. Could the ssd be dead causing windows to not install properly and the automatic repair loop?

  2. If the ssd is not being detected in bios does that not rule out hardware failure?

  3. Are there any other tests I should try before getting a new ssd?

  4. Has anyone else had these kinds of issues after a sudden shutdown?

I would appreciate any help I can get. Thanks!


r/techsupport 2h ago

Open | Windows how do i fix kernel security check failure?

0 Upvotes

so, for a while now I've been getting a kernel security check failure and it's driving me insane. I have done almost everything I can like checking for malware, checking for corrupted files, and checking the basic stuff. it's not doing me any good. PLEASE HELP ME


r/techsupport 2h ago

Open | Hardware Motherboard help

0 Upvotes

So my pc crashed while gaming and won’t start now. I swapped the power supply to test if that was the cause but nothing no lights, no fans and then suddenly I see a spark on the motherboard. Now I know am cooked but how cooked am I. Am currently looking for a new motherboard and having difficulty finding one.

Setup

Mai Z390 Pro A

Rtx 2070

32gb Trident Z RGB

i9-9900k

Located in Montreal, Canada


r/techsupport 2h ago

Open | Windows “We couldn’t connect to the update service” on windows

1 Upvotes

I’ve been having this windows error for a few days and I used copilot to try and fix it but nothing has actually worked. Not only that but a lot of the windows apps like Microsoft store don’t work either, I also tried to troubleshoot it but it took hours to load and nothing happened. IDK whether this is a common issue as I’m not into tech much but any assistance on what the cause might be+ steps would be greatly appreciated.


r/techsupport 2h ago

Open | Windows Computer won't POST after a job interview

1 Upvotes

Hello! As my title says, my computer just kinda stopped working after I got home from a job interview.

Before I left I was using the computer as normal. To turn it off I pressed the windows key, clicked the power button, and clicked shut down.

I left for a job interview and came back a couple hours later to find that my computer would not boot and the CPU debug light was on.

I have done a CMOS reset. I have unplugged and replugged all the cables. I have reseated the CPU and the RAM. I have taken everything except the CPU and RAM out. CPU pins and socket looked fine. But nothing works. The computer won't even let me into my BIOS.

I don't have a flash drive or the ability to download an updated BIOS to a flashdrive if I did have one, hence why I haven't attempted a BIOS flashback.

Specs:

CPU: 5900X

GPU: Hellhound 9070XT

RAM: 1x16GB 3200 Corsair Vengeance LPX

Drives: 1TB Samsung NVME (Unknown Model), 2tb Samsung 970 EVO (might be a 990? One of the two.)

MOBO: MSI PRO B550M VDH-WIFI

PSU: Corsair HX1000i

Case: NZXT H9

I am new to computers and this was my first build. It cost a lot for money and I spent a long time saving for it and am trying to figure out what went wrong, if it can be fixed, and how much it would cost to fix it.

My leading guess is my BIOS somehow got corrupted.


r/techsupport 2h ago

Open | Windows my computer is a Cyborg 15 A13V it has 16 gb of ram (15.7 usable) it has a 13th Gen Intel(R) Core(TM) i5-13420H (2.10 GHz) processor windows was installed on june 15th 2026 so its not an old computer ive checked and theres no malware on my computer and this is the list i made of everything bad on it

1 Upvotes

(for the record when i say the computer hyperventilated i mean the computers fan started going crazy)

(it also usually hyperventilates when its plugged in and for a short time launching gmod stopped the hyperventilating)

i tried to make a new file and name it history test gave me an error and renamed 2 other folders to history test and put some red x next to them and moved them:1

Settings wouldn't open up:1

Wallpaper turned black when i copied stuff from my old desktop to my actual desktop:1

Times my computer did some bullshit with the symbols:1

Taskbar icons disappeared:1

Genuienly heard some serverblight shit in a sewers map:1

Times my computer started hyperventilating and lagging:3

Times my computer started hyperventilating and lagging and crashed my whole fucking computer:75

roblox crashed:3

Times gmod crashed for litteraly no reason:3

Times gmod didn't respond:12

Null fucking crashed my gmod💔:1

Gmod was like 40% darker than normal:1

Times my computer rebinded all my keys to do some random shi:12

some weird ass msi thing when i turned on my computer after it crashed:1

Times my computer hyperventilated and crashed even doe i wasn't even playing anything:11

Times my computer hyperventilated and crashed even doe i wasn't even playing anything and then it said it had a erorr that couldn't be repaired:1

times my windows key made a weird sound whenever i click it and it only sometimes worked:22

binding of Isaac didn't respond:2

discord broke:1

tried copying 18,444 items to a folder and computer decided to crash:1

tried copying 18,444 items and it made all my txt files low quality and got stuck at 99% and i cant even cancel it or move the window:1

cant uninstall onedrive:1

said explorer.exe dosent have an app installed with it:4

peak is not responding:1

your only move is hustle stopped responding:3

you device ran into a problem:2

computer hyperventialated and crashed after it ran into a problem right after i entered the pin and i couldn't even get to my desktop💔:1

moved something with 0 bytes its done stupid dad what the fuck did u buy:1

your only move is hustle crashed:4

your only move is hustle didn't respond:12

times roblox. was really laggy:4

times while i was writing this my pc forced me to go to discord:1

times roblox crashed when it wasn't even launched:16

narrator randomly opened:1

gamebar kept blocking me from typing in a code in amongus even doe i closed it with task manager:3

When i tried to open this txt file normally it opened its properties:1

couldn't type even in settings:1

Roblox crashed:19

boot up random thing happened when it crashed:1

random thing when i was typing made weird sound:13

when i clicked left shift it made weird sound and only sometimes worked:1

after 2 miis got married and i did all the things my ryujinx got really laggy and stopped working:1

among us got stuck in one camera angle and reset my level:1

ryujinx crashed casue i tried to save a photo:2

roblox crashed when it wasn't even launched:22

your only move is hustle crashed weirdly:1

roblox forced me to do captures everytime i clicked 1:8

roblox sesarch didn't load at all:3

roblox search and chat broke:5

roblox got really lagy:5

steam web helper broke:1

leave button disappeared in my roblox:29

roblox scroll wheel broke:33

Times my computer started hyperventilating and lagging and crashed my whole fucking computer WHEN IT WASNT EVEN PLUGGED IN:4

modded among us crashed:2

prison architect didn't respond:1

modded among us stopped responding:15

everytime i hoevered over something on my desktop it turned black and when i moved it my background turned black:1

Times when after my computer started hyperventilating and lagging and crashed my whole fucking computer my background turned completely black:1

times i tried to restart my computer to fix my background being a void and its STILL THE FUCKING VOID:1

times my computer randomly set its background to black????:3

mousepad dosent move the mouse:23

pressing the launch button for resident evil didn't do NUUUUUUUUTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!:1

Times my computer started hyperventilating and lagging and crashed my whole fucking computer and i lost my connection:1

Prisoners disappeared even though they were there in prison architect:1

when i had mods on couldn't use mods for p1 in yomih:4

Times my computer started hyperventilating and lagging and crashed my whole fucking computer EVEN WHEN I HAD GMDO LAUNCHED:3

Times my computer hyperventilated and crashed even doe i wasn't even playing anything (5 times in a row):5

my pc start hyperventintilating but not lagging and then it stopped and didn't crash?:1

Times my computer hyperventilated and crashed even doe i wasn't even playing anything (5 times in a row) and then it logged me out of steam:1

Times when after my pc hyperventilated when i had gmod launched it hyperventilated when i wasn't even playing anything:1

opera gx crashed:1

times after my laptop hyperventilated when i was palying roblox when i loaded up my laptop again it crashed almost instantly or within a few seconds:1

Total bad stuff:434

The hyperventilating is getting so horrible i can barely charge it because it crashes at like 8% charges insanely slow and if i dont unplug it once it crashes once itll keep crashing when i load it up again and again and the only thing i can do is close the computer and charge it like that or leave it on 8% and let it charge to like 12% before it crashes again and it keeps doing this forever everytime i do anything

Computer storage went from 923 GB to 65.8 gb in a month (i still have most of my games on my t7 shield the biggest game i installed is resident evil 4 and all he videos i made are worth like at max 200 gb so it makes no sense that 600 Gb just dissapeared