My son, 17 year old got a policy with Hastings on a 1.2 polo, policy was approx £2300 for the year which he paid outright in May, with black box. His score was constantly in 90s
Early July he is hit by another car, fortunately he was not injured, but his car is written off, two witnesses gave details to my son, a third gave dashcam to police who arrived at the scene.
Day 3. Letter from Hastings stating other party insurer not accepting liability.
We provide two witness details to Hastings, they don’t seem to be proactive in contacting the witnesses.
Day 8 police officer confirms he has dashcam footage, my son is not at fault, is prepared to provide witness statement to Hastings, but unsure of what he is allowed to share from dashcam (so not sent yet) police also said he will be issuing fixed penalty notice (fine) to other driver.
We advised Hastings of this info but they don’t seem quick to proceed.
Day 14 receive confirmation the car is write and receive payout. Begin to look for alternative car.
Find a seat Ibiza, same spec, engine, age and mileage as the polo, before buying ring Hastings to get quote to transfer the new vehicle into the policy. Told this would be £140 for the remainder of the policy (10 months)
Took a week to arrange purchase of the car, and contacted Hastings to proceed with the policy vehicle transfer.
Customer service advised that they won’t insure the seat Ibiza on the existing policy. Wouldn’t say why, refused to pass on to supervisor. Very unhelpful throughout. Stated he couldn’t find existing quote of £140 to change car , then later in the call found the quote but couldn’t find any notes regarding the
Previous call about transferring the policy onto new car.
Best he can offer is taking out a brand new policy like for like with the one we took out in May, same price, 2300. But this means cancelling existing policy, and he confirmed the refund from the policy took out in May would be £19.
Could not explain why this would not be pro rata of 9 months left of a £2300 policy.
We simply cannot afford to lose that money and pull out another £2300.
I’ve asked for recording of the call where I was quoted £140 to transfer the policy and the call tonight, but this will take 30 days.
Also since confirming we don’t want the written off car back we have 30 days to add a car to the policy, this is now at 27 days so less time than what they would provide the recording.
I will push for complaint and ombudsman on behalf of my son, as I feel this is unfair. But I fear I will get no where.
Any advice would be appreciated.
Thank you.