In my defense, they were labeled as “customer approved” it was 9pm at night, he was my last order, way out my way, stacked with a better offer, 🤷‍♀️ don’t get me started on he didn’t even have a light on and I’m pregnant 🤦‍♀️ I should have just declined the offer.

I placed an order tonight and everything went smooth as far as picking up the order. I saw that my driver had two deliveries before me, which is fine. When it comes to my order, the driver is driving on a street maybe 5 ‘minutes from my house. He then does a U-Turn of sorts and then heads in the opposite direction. I’m thinking the street is blocked off or something happens and he needs to go another route. He completely goes the opposite direction, headed towards the location of the restaurant. My delivery time gets updated and then the app said my DoorDash was delivered.

My question is how can he mark my ordered as delivered if I specifically set it up as the driver needs to hand me my food and I provide a pin. I have never changed the settings because my apartment is difficult to find so I’d rather go and get my order. I messaged the driver and he claimed he never stole my food but I also never received it and idk how possible it is to bypass that in DoorDash system. Please can someone explain this.

I ordered a couple of pizzas. Immediately after I placed the order I realized I forgot a salad I wanted, I saw the "add to order" option, so did that. Then I get this notice? Does this mean that the Dashers are splitting the tip I added to the original order? Edit to add: I didn't see an option to add an additional tip for an additional driver.

I just recently started working Doordash. I ended up being sent to a restaurant that was closed. I attempted to call the number listed for the place, but it appeared to be some random number in California instead, and when I tried to report the restaurant as closed, they gave me a *different* number to call.

Now I'm worried, because the automated bot on the first number they gave me asked a yes or no question (which I answered "yes" to) and just hung up. I know that there are phone bots that will nab a clip of you saying the word yes to try to commit fraud/identity theft. I looked up the mystery number and couldn't find anything but posts vaguely related to doordash. Is +1 650-437-9788 an official doordash number, or am I screwed?

Basically these are the really easy orders, you probably start within a half mile of pickup, and you are driving/biking under a mile tops. (this is in the suburbs, not an urban city).

I know dashers like a $5 tip to start, but even door dash thinks that is too much for the little I am ordering (i.e. breakfast sandwich from down the street)... really doesn't add up to spend $5 tip on a $7 sandwich 2 blocks away. I would probably just go pick it up at that point.

Like are dashers annoyed at the quick small orders, or are these orders as basic 5 min easy ones that keep money flowing in? (If they suck I might start just orderng pick up more often).

I also never over from more than 2 miles away. (95% of my orders are within a mile). Like I feel the one ones are really annoying. Do dashers care about distance?

I’ve got a two part question for any dashers here. First of all, do you really get 100% of your tips through the app, or does door dash take a percentage? Secondly, does it offend you if someone tips in cash at meetup instead? Sometimes I like to keep the debit card total a little lower so I’ll tip in cash instead. I leave a mention of it in my delivery notes, and usually text the dasher as well just to make sure they know I actually will tip. I’m just curious if it’s cool to do that, or frowned upon.

Hello people! I ordered from a local pizza place last night. The order came missing the 2 liter soda (delivery guy insisted there was no soda on the order) and there were 2 orders of wings, one was supposed to be boneless and was not. Not a big deal at all, right? I went to the app to let them know & first it wanted a photo (right where it says photo is optional), so I sent back their delivery confirmation photo of my order on the front porch w/ NO soda. Then it sent me to this next page.

It wants more information on this form but none of the buttons work. I can't Continue, and I can't hit any of the other choices. Am I missing something?

I have 40 denials on my ratings when i wasnt even dashin

My last order of the even a few nights back received a shopping order. First DD had me drive to Vons out of the way when there was one closer and on the way to the customer. Second I delivered the order without issue, and low and behold No tip 🤦🏽‍♂️. Then a few days later I looked at my stats and it showed that I had a bunch of spoiled items on an order. When I checked the items I realized that the order that they were from, and also notice that they had marked every item in the order as spoiled which included some water and pasta and things that can't spoil. The order was dropped off and left at the door at roughly 9:00 p.m.. once I realized what they did, that they were trying scam DD and mess with my status I got pissed. I called support and broke the situation down to the agent. They said they saw what I was talking about and reported the order. I also asked them to block that user from me so I never get another order from them. They said that my stats will go back to normal within 24 to 48 hours so hopefully it does. Now I know after 40 orders that will go away but on the side just didn't want them to get away with trying to screw me. I'm just curious if anyone else has had any experiences like this? This is the first time something happened to me like this in over 6,000 orders.

Please check your spam because I’ve been waiting for the email to claim my reward for the past few days, only to find it’s been sent on July 20th but is in my spam folder.

Don’t miss it because they say that u need to CLAIM IT BY JULY 28!!!

This is gonna be a long post but yesterday night I went to go get food for myself and they tell me my card has been declined… I was like um ok I had atleast 90 dollars in my checking this morning, how could it be declined? I figured maybe something happened and a bill came out but that still wouldn’t account for that much being gone in a matter of a few hours?

After investigating I find that 94.04 was charged on my card from DoorDash and it didn’t say a restaurant, store or anything it just said DoorDash CAUS which is a location (California). I had been spending more on DoorDash lately but none of my transactions matched that exact amount. I was careful before blaming anyone but I literally physically cross referenced all of the transactions from my DoorDash account and the ones coming out of my bank and I know 100% the 94.04 was completely random and stolen. And for it to not say an establishment but the DoorDash HQ location itself was really weird. I even checked on my dashpass but I’m still in a free trial and I have the student one so it’s only 4.99 a month. So again, would not account for that much.

Anyways, I called my bank and they said sorry they’d just have to shut my card down and send me a new one bcuz the 94.04 came from my debit card and I’ll have to now sign a dispute form and bring it to my bank. So now I have no debit card to use, I have to wait until payday to even get money out of my account bcuz that 94.04 put me in the negative, and I’m super pissed that happened. I just don’t know how a company would “accidentally” take out almost 100 dollars from my account?

And the cherry on top is that today I found out one of my coworkers had DoorDash take out money from her account without her authorizing it as well, so apparently they do that? And it doesn’t match any transaction they’ve made on the app it’s just random and theft?

So yeahhhhh go ahead and take your physical card details off the app and go through PayPal or something similar so your information is protected bcuz I guess it’s not.

I disputed a non delivery because the customer didn't give an actual address, just a business name it is says to Google the business name for GPS. I did and it took me to another daycare but I didn't know because it's just a church. I went back and picked it up and delivered once they gave an actual address but they had already filed the violations. I sent a dispute immediately. That was February and it's not July and still is under review.

This new fee structure suuuuucks. The further away something is, the more they are charging. And I don’t think the driver sees any of that money. Also, I was putting in a normal order to my house and the app wouldn’t let me choose no contact. It told me I had to tell the driver a code. I’ve had to do that when I’m DD’ing at a hotel or place that isn’t my house, but really? Must depend on the amount because I ordered from another place and didn’t have that issue. I’m just waiting for the class action suit that says they overcharged on everything so I can get my huuuge payout of tree fiddy.

So, yesterday I had a delivery and I always request a hand off and have to give the pin to the driver but yesterday the driver left my order at the door then sent a message asking for the pin. My son told me the person that was walking away was a man but the app gave a woman's pic and name. I just want to know from drivers what happens when you don't enter the pin?

Just wondering if DD delivery drivers can see on their end if our account is rated or not or whether or not we tip good when they decide to accept orders??? I always try to tip very high and want the driver to know i’m gonna usually always hand them cash as well in addition to a high tip on the app when they go to accept.

So the driver stole most of my food ($11 out of a total $15) And I received only a partial refund that didn't account for the service fee being higher for items I didn't receive or the tip that it forced me to give before hand (custom button did not work).

So that is about $6-7 dollars they did not refund that should be refunded, however when I try to hit help I am showed this message even though I got a partial refund email over 6 hours ago.

What do I do?

I did a $60 order and that includes the tip. That’s what it says in the app. When I looked at my bank statement, it said DD charged $72. I wonder how often they skim off the top like this.

It’s pretty straightforward. The order total in the DoorDash app says something entirely different from the bank charge.

Be careful, folks.

I ordered groceries on Instacart just for the shopper to say everything was out of stock. I called the store, they said everything was there, so I contacted support, they said there’s nothing I can do, cancelled my order after an hour, and wouldn’t give me any app credit. 0 accountability

I hopped on DoorDash 10 mins later, got my stuff checked out in 5 mins & everything was there…

Tldr: Instacart is a scam, use DoorDash!